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       #Post#: 9--------------------------------------------------
        Nobody With RCS things will change
   DIR By: Md Raihan
       Date: September 16, 2023, 3:45 am
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       As user interaction will be simpler and more intuitive. An open
       rate similar to SMS To this day, SMS continues to have the
       highest opening rate over WhatsApp, email or social networks.
       With the RCS, being a very similar system, we could see a very
       similar rate. This point, along with the previous ones, make the
       new RCS system one of the most important marketing tools today.
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       fields are marked with * Customer Service Law: what you should
       know for your call center June 1, 2022 | Call centers | 0
       Comments.
       The Council of Ministers has just Phone Number List
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       approved the draft Law on Customer Service
       Services . The standard, proposed by the Ministry of Consumer
       Affairs, will be sent to Congress for approval. There are
       several points that you should know if you have a call center or
       if you have a customer service . The law aims to improve
       customer service in all companies, end long waits, reduce the
       use of robots and shorten the limit of days for a resolution.
       The keys to the new Customer Service Law If you have a company
       and it offers customer service, you should be aware of some of
       the new guidelines proposed in this law .
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       If it comes into force, it will be necessary to adapt the call
       centers and also the staff. Telephone waiting time: the wait for
       a call for general information, queries or problem solving will
       be limited to 3 minutes . It will also affect incidents for
       companies that provide recurring services. Personal and
       professional treatment: a client can demand to be attended by a
       real person and not by a robot. You can also demand to speak
       with a person with specific knowledge about the subject she is
       dealing with, without having to go through other speakers.
       24-hour toll-free numbers: customer service numbers must be
       toll-free and calls cannot be forwarded to pay phones.
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