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       It is the next level to the
   DIR By: Abu raihan
       Date: September 5, 2023, 4:52 am
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       The 6 key technologies for a call center in 2023 1.- ACD: the
       software in charge of receiving, managing and distributing all
       the calls that arrive at the call center . Your goal is to get
       every call to the right agent . 2.- IVR: allows users to
       interact with the call center without the need for an agent. It
       is the “voice” that guides you through the different departments
       and asks questions to assess the status of your call. Some are
       so advanced that they can resolve doubts without the call going
       through an agent.
       CRM: it is a system that manages everything Phone Number List
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       that happens in the call center , from
       calls with users to calls between agents. It integrates
       multi-channel systems and automates a large part of the actions
       of a common call center . 4.- CTI: it is the technology in
       charge of eliminating the telephone lines of the call centers .
       Thanks to the Internet and devices such as computers and
       smartphones , he is able to make and receive calls without a
       fixed line and from anywhere in the world. 5.- VoIP: CTI.
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       It is capable of making a call between devices without the need
       for coverage. Instead of using analog phone lines, the IP
       protocol is used to transmit the voice and other data necessary
       for the call. 6.- Call recording: it is legal if you meet the
       requirement to notify the user. It is vital to be able to track
       calls and train new call center staff. Send comment Marketing
       directo vs marketing indirecto Feb 15, 2023 | Telemarketing | 0
       Comments In the world of marketing there are many words,
       definitions and terms that, when you start, can be difficult to
       manage and understand. Today we review two basic ones.
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