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       #Post#: 21773--------------------------------------------------
       Re: Client managers expectations
       By: spunkyboy08 Date: December 18, 2018, 9:11 am
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       [quote author=IceBear link=topic=804.msg21257#msg21257
       date=1544634937]
       Get them to work out exactly how she should manage to do this.
       So she should always keep an eye out for someone pressing that
       button and drop her current customer to sprint over there?
       Every time that happens I would give the complaint number to the
       person who had to wait and ask them to call and complain.
       If she can maintain an attitude of amusement about this, your
       friend should be ok. If she's getting stressed, I'd recommend
       another job. Because her managers are idiots.
       [/quote]
       I found out from my co-worker yesterday that she tried to get
       both manager's to work out exactly how she should manage
       everything at work, and she was told by her direct manager, who
       also works for her employer, that he has to do what the client
       wants him to do. She told him that what the client wants her to
       do is not possible, and he told her that she has to do what the
       client wants her to do.
       Otherwise their employer could possibly loose the contract, and
       his boss does not want that to happen.
       #Post#: 21777--------------------------------------------------
       Re: Client managers expectations
       By: Amara Date: December 18, 2018, 10:25 am
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       Client is an idiot. Better that she look for another job than
       end up being the scapegoat (and fired) for not being able to
       achieve the impossible.
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