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#Post#: 19175--------------------------------------------------
Re: Client managers expectations
By: lakey Date: November 16, 2018, 11:59 pm
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You said at the beginning that your friend has a direct manager,
and that there is also the client manager who is The Director of
Parking and Services. There are people in administrative jobs
who have no idea how things shake out in real life. Maybe I'm
cynical but it seems that the people with the most impressive
titles are more likely to be like that. I think your friend
should discuss all of this with her direct manager.
#Post#: 19191--------------------------------------------------
Re: Client managers expectations
By: oogyda Date: November 17, 2018, 1:25 pm
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I'm pretty sure there are legal requirements related to safety
issues to have the call buttons there and funtionioning. Which
would mean that they have to keep the buttons and keep them
working. I don't know what the legal responsibilities are for
those to whom the calls are sent.
#Post#: 20019--------------------------------------------------
Re: Client managers expectations
By: TootsNYC Date: November 26, 2018, 5:27 pm
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[quote author=lakey link=topic=804.msg19175#msg19175
date=1542434399]
You said at the beginning that your friend has a direct manager,
and that there is also the client manager who is The Director of
Parking and Services. There are people in administrative jobs
who have no idea how things shake out in real life. Maybe I'm
cynical but it seems that the people with the most impressive
titles are more likely to be like that. I think your friend
should discuss all of this with her direct manager.
[/quote]
This.
Your friend works for the direct manager. At this point, I would
insist that all job instructions need to come directly from the
company I am actually employed by.
#Post#: 20296--------------------------------------------------
Re: Client managers expectations
By: spunkyboy08 Date: November 29, 2018, 10:04 am
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Found out from my former co-worker that her direct manager came
up with this solution.
He made a spiel that she has to follow regarding her greeting
and explaining to the customers who drive up to the booth window
what they need to know regarding parking in the garage and
paying for their parking.
He felt that she took more time than he felt necessary, and he
feels that this spiel will shorten the time she spends with each
customer thus giving more time for her to walk up to the exit
gate or the entrance gate and assist the customer before the
customer presses the call button.
He feels that this is the correct solution and that everything
will work the way the client wants it to work.
#Post#: 20298--------------------------------------------------
Re: Client managers expectations
By: Amara Date: November 29, 2018, 10:22 am
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Sometimes managers are just idiots.
#Post#: 20299--------------------------------------------------
Re: Client managers expectations
By: spunkyboy08 Date: November 29, 2018, 10:24 am
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[quote author=Amara link=topic=804.msg20298#msg20298
date=1543508526]
Sometimes managers are just idiots.
[/quote
So how would you respond to her direct manager if you were in
her shoes?
#Post#: 20302--------------------------------------------------
Re: Client managers expectations
By: Amara Date: November 29, 2018, 10:53 am
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I don't know; do it exactly the way she wants, I guess. Exactly.
Then, when it doesn't work out the way the manager thinks it
should, you can smirk (privately) and say innocently, "I
followed your instructions; what would you like to do?"
#Post#: 20304--------------------------------------------------
Re: Client managers expectations
By: RubyCat Date: November 29, 2018, 10:59 am
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[quote author=Amara link=topic=804.msg20302#msg20302
date=1543510421]
I don't know; do it exactly the way she wants, I guess. Exactly.
Then, when it doesn't work out the way the manager thinks it
should, you can smirk (privately) and say innocently, "I
followed your instructions; what would you like to do?"
[/quote]
I'd also start looking for a new job, if possible. Working for
fools gets to be frustrating.
#Post#: 21027--------------------------------------------------
Re: Client managers expectations
By: spunkyboy08 Date: December 10, 2018, 9:30 am
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I found out from my former co-worker that the client manager has
been complaining to her manager, the one who came up with the
spiel, that what he came up with is not working.
My co-worker told me that she is getting calls either from the
client manager or from one of her 2 staff members telling her
that there is a customer at one of the exit gates needing
assistance. This happens when she is communicating with a
customer at the booth window. She follows the spiel she was
given. She tells the person calling that she is currently with a
customer, but she is told she has to immediately leave the booth
and help the customer at the gate. She then receives a phone
call either from the client manager or from one of her 2 staff
members reminding her of their expectations... that she is to
prevent phone calls from either call box from going to their
office and to immediately help the customer.
#Post#: 21257--------------------------------------------------
Re: Client managers expectations
By: IceBear Date: December 12, 2018, 11:15 am
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Get them to work out exactly how she should manage to do this.
So she should always keep an eye out for someone pressing that
button and drop her current customer to sprint over there?
Every time that happens I would give the complaint number to the
person who had to wait and ask them to call and complain.
If she can maintain an attitude of amusement about this, your
friend should be ok. If she's getting stressed, I'd recommend
another job. Because her managers are idiots.
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