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       #Post#: 15684--------------------------------------------------
       Re: Call center workers!
       By: MOM21SON Date: October 8, 2018, 7:15 pm
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       [quote author=Lkdrymom link=topic=701.msg15638#msg15638
       date=1539014501]
       [quote author=DaDancingPsych link=topic=701.msg14677#msg14677
       date=1538060685]
       [quote author=Rose Red link=topic=701.msg14488#msg14488
       date=1537826011]
       I dreaded whenever someone says "I'm so-and-so's
       daughter/spouse/parent."
       No, I will not talk to you unless you're on the account. I don't
       care who you are. No I don't think you're lying, I fully believe
       who you claim to be, but you are not on the account. Yelling and
       cursing won't make me break the law.
       [/quote]
       I feel for the caller in this situation. No, you should NOT
       break the law, but sometimes someone is calling on their behalf
       in the attempt to make things go more smoothly. My dad is hard
       of hearing, so if I or mom make the call things tend to go
       better. My aunt is a wonderful and harmless flake. If I or mom
       make the call, the agent's day will be much less confusing!   ;D
       I get it. When you tell me that you need to speak with dad or
       aunt, I can pass the phone on. When possible, I really
       appreciate when the agent tells me that I can continue if I get
       the correct person on the phone to give permission. This allows
       me to explain to dad/aunt why they are jumping on the call and
       again... makes things sooo much easier!  :)
       [/quote]
       My father is 91 and cannot hear and at times is not all there.
       It is very frustrating when a company will not talk to me even
       though I have POA.  I had to conference call my father and a
       bank 5 times before he could get his old address correct so they
       could verify who he was.  There was no way he could have made
       the call himself and dealt with the issue, so how is anything
       supposed to gt done if a family member can't call.
       [/quote]
       I certainly understand your situation and know first hand how
       frustrating it is.  And the bank was not doing their job.  You
       should have been able to send in or walk in your POA and call it
       a day.
       I will also add this is far from just the elderly.  And I have
       way more patience with the elderly.
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