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#Post#: 14426--------------------------------------------------
Call center workers!
By: MOM21SON Date: September 23, 2018, 8:51 pm
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Lol, I was telling DH about a call I took a few weeks ago. The
old call center I worked at for 18 years had me begging for a
instant death. The hatred of some people was just awful. Now
I'm on to a different call center job where we can be a little
more open about the customer not being right.
So, a husband called on behalf of his wife. Well, I couldn't
even get into the account due to him not having the correct
information. He is huffing and puffing the whole time about how
I can't even handle a simple request, how stupid I am, how they
should fire me. Finally I said, "Sir, you are being rude and
abusive." He said FU. Then I heard a woman saying to me, "Hi
My name is blah blah blah, "I'm sorry my husband is such a
asshole." She was so nice during the whole call. I hope she
leaves him.
Can anyone else relate?
#Post#: 14430--------------------------------------------------
Re: Call center workers!
By: Luci Date: September 23, 2018, 9:12 pm
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I like to hear these stories. It reminds me what you go through
and makes me vehave when I must call. I hope you and other
members have more stories.
#Post#: 14431--------------------------------------------------
Re: Call center workers!
By: guest725 Date: September 23, 2018, 9:38 pm
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You really need a forum reminding you to behave when calling CS?
:o
#Post#: 14433--------------------------------------------------
Re: Call center workers!
By: MOM21SON Date: September 23, 2018, 10:04 pm
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Well, this is General Discussions? Oh, it's not lol. Sorry.
But yes, people need to learn how to speak to people they are
calling when they need help or even to voice concerns. The
language and screaming is unreal.
#Post#: 14434--------------------------------------------------
Re: Call center workers!
By: Kiwipinball Date: September 23, 2018, 11:05 pm
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[quote author=puppylove link=topic=701.msg14431#msg14431
date=1537756734]
You really need a forum reminding you to behave when calling CS?
:o
[/quote]
I don't need a reminder to not curse at people or anything, but
I am sometimes really (justifiably) angry at the company and for
me it doesn't hurt to have some reminders to do my best to
control my frustration/anger. I would never yell at people and I
don't think it's bad if they can hear how frustrated I am, but I
also don't want to take out my frustration on people who are not
the cause, however justified my frustration is. So it's a good
reminder.
#Post#: 14435--------------------------------------------------
Re: Call center workers!
By: Reika Date: September 23, 2018, 11:52 pm
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It's been over 4 years since I've been in a call center and most
of my nightmares involve someone on the phone screaming at me,
"Where's my money you stupid woman!"
Insert profanity of your choice.
Not sure I want to go digging around in my brain for any stories
though.
#Post#: 14447--------------------------------------------------
Re: Call center workers!
By: STiG Date: September 24, 2018, 9:43 am
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Works both ways, though. There are some call center workers who
really should find another line of work.
I got one the other day that was so perky and cheerful, even
after I expressed the issue I was having, that was just so
annoying that it made me even more angry.
I have only cussed out a call center worker once - and it was
the supervisor - because they had lied to me multiple times
about when someone would be by to hook up my Dad's phone. I
made appointments with the call center that were never kept
because the technician didn't even work those times or those
days. After the 4th time taking a day off work to be there,
plus my Dad being without a phone for well over a week - a man
who had had a stroke and allergies severe enough to require an
epi-pen - I lost my cool. The technician, when he got there,
was fabulous. I had told him about all the appointments I had
made and that's when I found out he didn't even work at the
times they were made and he was the only technician in the area.
#Post#: 14453--------------------------------------------------
Re: Call center workers!
By: DaDancingPsych Date: September 24, 2018, 11:22 am
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I understand the reminder thing. There have been a few times
that I, too, have been upset with a company, but did not want to
take it out on the person answering my call. Most recently, I
was calling to cancel a service, because I was done being yanked
around. The woman who answered the phone was lovely and made all
the required offers (which only made me more upset), but I
managed to keep my anger in. Rather than expressing it at her, I
explained it to her.
#Post#: 14456--------------------------------------------------
Re: Call center workers!
By: lakey Date: September 24, 2018, 11:33 am
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[quote]
Re: Call center workers!
« Reply #4 on: September 23, 2018, 11:05:00 pm »
Quote
Quote from: puppylove on September 23, 2018, 09:38:54 pm
You really need a forum reminding you to behave when calling CS?
:o
I don't need a reminder to not curse at people or anything, but
I am sometimes really (justifiably) angry at the company and for
me it doesn't hurt to have some reminders to do my best to
control my frustration/anger. I would never yell at people and I
don't think it's bad if they can hear how frustrated I am, but I
also don't want to take out my frustration on people who are not
the cause, however justified my frustration is. So it's a good
reminder.
[/quote]
Agree. I've had ongoing online bill paying problems with a very
large company. Here's the problem, when you've dealt with the
same issue month, after month, after month, and you've already
wasted large amounts of time trying to pay a bill, by the time
you're on the phone with CS, you're already pretty upset. Here's
my method for dealing with the CS person, who is not at fault
for any of it.
I start out by telling CS that I'm already very upset
because....
Getting this off my chest in a calm manner at the beginning
seems to defuse the situation.
#Post#: 14457--------------------------------------------------
Re: Call center workers!
By: Kimberami Date: September 24, 2018, 11:37 am
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I worked several phone jobs when I was a younger person. My
favorite was working for a cell phone company. It was my job to
activate phones for sales reps. I worked the late shift, so I
mostly dealt with people in Hawaii. Often the rep would be
activating several phones at one time. The calls usually took
some time, and the sales rep just waited on the line to get the
phone numbers. I usually spoke with the same people over and
over, and we usually filled the waiting time with some small
talk.
The one call that really sticks out in my mind the most was a
woman who called to activate several phones at one time. She was
with her kids, a baby girl and a toddler boy. She was busy with
her kids, so I only made occasional "I'm still here" talk. She
spent the time alternating between cooing sweetly at the baby
and yelling at the toddler. I felt so bad for that little boy. I
realize that I was only given a very small portion of their
lives, and I really hope that his life was really better than it
seemed during that phone call.
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