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#Post#: 14271--------------------------------------------------
Re: So, what's going on with my promotion? UPDATE #11
By: jpcher Date: September 20, 2018, 4:56 pm
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I've decided to table this issue for a bit since Kathy made it
pretty clear that absolutely no promotions are going to happen.
There has to be a strong Business Impact. Has my work made a
difference in the business part of the corporation? Instead of
simple "Great job!" types of kudos.
I am gathering thoughts behind certain projects that I've
accomplished during the past year and putting a spin on them so
they do have a Business Impact. Like one of the many projects
I'm currently working on . . . Saves the company money (instead
of having outside vendors take on the task). Informative and
easy for employees to use (one-touch to tutorials instead of
looking at many different web sites), etc.
I'm very excited about this project. I've done one other like
project during the past year and it was very successful. This
and other projects that I've worked on are vastly beyond my job
description.
[quote author=Lexophile link=topic=654.msg14267#msg14267
date=1537476006]
I'd go a step beyond that. Go back to all of those people you
said gave you glowing feedback and politely explain that the
input Karla was collecting about your performance got misplaced
in her departure. You are trying to help pull it all back
together and would they mind emailing you their statements
again? Write your own recommendation. Tick off whatever boxes
you can and go back to Kathy with the entire package.
The trick is not to do more. The trick is to make sure she sees
what you are already working so hard on. If you take a little
initiative, it could go a long way towards showing how
outstanding an employee you really are.
[/quote]
First bold: I'm hesitant to go back to these people because they
are Big Directors and have a lot Business Impact things to worry
about rather than thinking about little old me and probably
won't have time to say it again. Plus it might be an irritant.
KWIM?
Once this current project is completed I will follow up with
that director and ask something like "It was awesome working
with you on this project. What are your thoughts concerning
Business Impact? Does the end result save time, cost, make it
easier for your employees to receive the needed education?" or
something like that.
Second bold: Yes, and it's the reason why I'm not going to push
the issue right now. I'll gather my [s]ammo[/s] information and
present it when the time comes.
In the mean time I'll just let my work glow. Kathy doesn't know
my work history, she came on board maybe 1-1/2 years ago and we
didn't have much personal (only phone) contact other than what
Karla told her. I'm hoping that she will see that I am worthy of
a promotion . . . maybe next August?
#Post#: 14274--------------------------------------------------
Re: So, what's going on with my promotion? UPDATE #11
By: Jem Date: September 20, 2018, 5:43 pm
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I’ve never been clear in what the OP’s work/job is, but when I
think “Business Impact” I think dollars and cents, not making
things easier for fellow employees. So if I were the OP I would
focus on ways you are making money for the company/bringing
business into the company. I kinda get the sense that’s not what
the OP does - more of a support role than a rainmaker role - so
it could be that a promotion is just not something that will
happen at this company.
#Post#: 14276--------------------------------------------------
Re: So, what's going on with my promotion? UPDATE #11
By: VorFemme Date: September 20, 2018, 6:54 pm
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I was wondering if making the interface easier to use might not
mean higher productivity? Am I mistaken?
#Post#: 14316--------------------------------------------------
Re: So, what's going on with my promotion? UPDATE #11
By: frog24 Date: September 21, 2018, 1:15 pm
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[quote author=Jem link=topic=654.msg14274#msg14274
date=1537483384]
I’ve never been clear in what the OP’s work/job is, but when I
think “Business Impact” I think dollars and cents, not making
things easier for fellow employees. So if I were the OP I would
focus on ways you are making money for the company/bringing
business into the company. I kinda get the sense that’s not what
the OP does - more of a support role than a rainmaker role - so
it could be that a promotion is just not something that will
happen at this company.
[/quote]
You're doing the right thing, jpcher to get the Directors to go
to bat for you. If comments come from Directors to your
Director, then down through your boss, that's the best way to
raise your profile.
With internal roles like documentation, graphic design, etc.,
it's so hard to quantify the savings in dollars and cents terms.
If the internal training jpcher created saves a sales
person/rainmaker 2.5 hrs of time, that's a fair amount of money
saved to the company (because the sales person can use that
"saved" time to acquire more accounts). And if the
training/information is clear and concise, it saves the company
money because they have happier clients who spend less time on
the phone with support.
#Post#: 14317--------------------------------------------------
Re: So, what's going on with my promotion? UPDATE #11
By: Jem Date: September 21, 2018, 2:12 pm
---------------------------------------------------------
[quote author=frog24 link=topic=654.msg14316#msg14316
date=1537553743]
[quote author=Jem link=topic=654.msg14274#msg14274
date=1537483384]
I’ve never been clear in what the OP’s work/job is, but when I
think “Business Impact” I think dollars and cents, not making
things easier for fellow employees. So if I were the OP I would
focus on ways you are making money for the company/bringing
business into the company. I kinda get the sense that’s not what
the OP does - more of a support role than a rainmaker role - so
it could be that a promotion is just not something that will
happen at this company.
[/quote]
You're doing the right thing, jpcher to get the Directors to go
to bat for you. If comments come from Directors to your
Director, then down through your boss, that's the best way to
raise your profile.
With internal roles like documentation, graphic design, etc.,
it's so hard to quantify the savings in dollars and cents terms.
If the internal training jpcher created saves a sales
person/rainmaker 2.5 hrs of time, that's a fair amount of money
saved to the company (because the sales person can use that
"saved" time to acquire more accounts). And if the
training/information is clear and concise, it saves the company
money because they have happier clients who spend less time on
the phone with support.
[/quote]
I think this only works in theory, though. For example, in a law
firm, support staff is supposed to do administrative work to
allow the attorneys to do billable work. The firm cannot bill
the clients for the work done by the support staff. The support
staff obviously provides value to the law firm, but their work
does not necessarily translate into dollars and cents for the
firm. Only the attorneys are actually bringing money into the
firm. I suspect that the OP's company is looking at her position
similarly in that she is not actually brining money into the
company so her "business impact" is going to be difficult for
her to quantify.
#Post#: 14320--------------------------------------------------
Re: So, what's going on with my promotion? UPDATE #11
By: Hanna Date: September 21, 2018, 2:29 pm
---------------------------------------------------------
[quote author=Jem link=topic=654.msg14317#msg14317
date=1537557161]
[quote author=frog24 link=topic=654.msg14316#msg14316
date=1537553743]
[quote author=Jem link=topic=654.msg14274#msg14274
date=1537483384]
I’ve never been clear in what the OP’s work/job is, but when I
think “Business Impact” I think dollars and cents, not making
things easier for fellow employees. So if I were the OP I would
focus on ways you are making money for the company/bringing
business into the company. I kinda get the sense that’s not what
the OP does - more of a support role than a rainmaker role - so
it could be that a promotion is just not something that will
happen at this company.
[/quote]
You're doing the right thing, jpcher to get the Directors to go
to bat for you. If comments come from Directors to your
Director, then down through your boss, that's the best way to
raise your profile.
With internal roles like documentation, graphic design, etc.,
it's so hard to quantify the savings in dollars and cents terms.
If the internal training jpcher created saves a sales
person/rainmaker 2.5 hrs of time, that's a fair amount of money
saved to the company (because the sales person can use that
"saved" time to acquire more accounts). And if the
training/information is clear and concise, it saves the company
money because they have happier clients who spend less time on
the phone with support.
[/quote]
I think this only works in theory, though. For example, in a law
firm, support staff is supposed to do administrative work to
allow the attorneys to do billable work. The firm cannot bill
the clients for the work done by the support staff. The support
staff obviously provides value to the law firm, but their work
does not necessarily translate into dollars and cents for the
firm. Only the attorneys are actually bringing money into the
firm. I suspect that the OP's company is looking at her position
similarly in that she is not actually brining money into the
company so her "business impact" is going to be difficult for
her to quantify.
[/quote]
That’s such a narrow view really. I think you are basing that on
your own limited experience as a lawyer. It’s not how the
businesses I’ve worked in view support staff.
#Post#: 14427--------------------------------------------------
Re: So, what's going on with my promotion? UPDATE #11
By: AnnaT Date: September 23, 2018, 8:52 pm
---------------------------------------------------------
Also not how law firms work - at least not larger ones. That
would only be true if all support staff in a law firm were legal
secretaries but there is a whole other side to a law firm -
accounts, ALT, knowledge management, legal process management,
pricing, marketing, events, HR, etc, etc - all of them
structured with junior to senior level - heck half the c-suite
aren't lawyers!
#Post#: 14459--------------------------------------------------
Re: So, what's going on with my promotion? UPDATE #11
By: wolfie Date: September 24, 2018, 1:06 pm
---------------------------------------------------------
I don't work on billable hours and when promotion times come
things that are looked at are leadership, automating things,
smoothing workflows out, fixing issues. I can't put money on any
of them but I can show how my work has helped me and my team
become more productive.
#Post#: 14472--------------------------------------------------
Re: So, what's going on with my promotion? UPDATE #11
By: bopper Date: September 24, 2018, 2:30 pm
---------------------------------------------------------
[quote author=Jem link=topic=654.msg14317#msg14317
date=1537557161]
I think this only works in theory, though. For example, in a law
firm, support staff is supposed to do administrative work to
allow the attorneys to do billable work. The firm cannot bill
the clients for the work done by the support staff. The support
staff obviously provides value to the law firm, but their work
does not necessarily translate into dollars and cents for the
firm. Only the attorneys are actually bringing money into the
firm. I suspect that the OP's company is looking at her position
similarly in that she is not actually brining money into the
company so her "business impact" is going to be difficult for
her to quantify.
[/quote]
But saving money is a business impact...so if attorneys can
spend less time on something adminy and more on billable work,
that is administrative. If they can save money so they can have
less admin people, that saves money. If they can spend less on a
outside vendor, saves money.
#Post#: 14482--------------------------------------------------
Re: So, what's going on with my promotion? UPDATE #11
By: Jem Date: September 24, 2018, 3:47 pm
---------------------------------------------------------
My only point was that thus far, the OP's company has not
promoted her and now they say they want a "business impact." I
am not commenting on whether the company is right or wrong or
whether the OP brings value to the company. Of course she does.
I am suggesting that the OP focus on what the company apparently
is interested in, which they describe as "business impact" and
the OP notes is something more than "kudos" or doing her job
well. It appears she will need to quantify the dollar and cents
she is bringing into the company or saving for the company, and
that it will be a difficult sell given what we know about
management.
Based on all we know about this company, I get the sense the
company is not planning to provide promotions at this point and
does not feel it was "wrong" to have not promoted the OP in the
past ten years. The company seems to be run in ways I would not
recommend, but the company gets to decide how it is run I guess.
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