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#Post#: 76592--------------------------------------------------
Re: should I place another order?
DIR By: NewHomeowner
Date: August 1, 2022, 9:47 am
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--- Quote from: sandisadie link ---
>
> I also don't think you should feel guilty. You answered the
survey truthfully and received a refund. Another company might
not have given you anything back. You never know. If I were
you I'd only use this florist again if you have occasion to do
so; not because of a guilt feeling about what happened on this
occasion.
>
> I recently received an order of canned cat food from my
favorite on line pet company. The package was damaged and
several of the cans were dented and one had to be thrown away.
I decided to inform the company because it seemed like the cause
was because of how the box had been packed for shipment. To my
surprise they gave me a $5 refund on my credit card. I thanked
them and said that I hadn't expected anything as a result of my
email; which was to just inform them of shoddy packaging.
>
> As long as you are honest in reporting problems to a company
I'm all for reporting them. Nothing to feel guilty about IMO.
>
--- End Quote ---
I've used that company, and they are amazing. I once ordered a
case of prescription food for my elderly cat, and she HATED it.
I wrote to them and asked if I could send the rest back, and
they just gave me a full refund and told me to donate the food
somewhere. Wow, above and beyond!
And recently, my friend ordered a new covered litter box from
them, and it turned out to not be as large as she needed, and
again, the company just refunded her and told her to donate it.
(And that's how I got a 2nd litterbox for my crew.)
They are an excellent company.
#Post#: 76597--------------------------------------------------
Re: should I place another order?
DIR By: Hmmm
Date: August 1, 2022, 11:49 am
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--- Quote from: LadyJaneinMD link ---
>
> [quote author=sandisadie link=topic=2376.msg76481#msg76481
date=1658768337]
> I also don't think you should feel guilty. You answered the
survey truthfully and received a refund. Another company might
not have given you anything back. You never know. If I were
you I'd only use this florist again if you have occasion to do
so; not because of a guilt feeling about what happened on this
occasion.
>
> I recently received an order of canned cat food from my
favorite on line pet company. The package was damaged and
several of the cans were dented and one had to be thrown away.
I decided to inform the company because it seemed like the cause
was because of how the box had been packed for shipment. To my
surprise they gave me a $5 refund on my credit card. I thanked
them and said that I hadn't expected anything as a result of my
email; which was to just inform them of shoddy packaging.
>
> As long as you are honest in reporting problems to a company
I'm all for reporting them. Nothing to feel guilty about IMO.
>
--- End Quote ---
I've used that company, and they are amazing. I once ordered a
case of prescription food for my elderly cat, and she HATED it.
I wrote to them and asked if I could send the rest back, and
they just gave me a full refund and told me to donate the food
somewhere. Wow, above and beyond!
And recently, my friend ordered a new covered litter box from
them, and it turned out to not be as large as she needed, and
again, the company just refunded her and told her to donate it.
(And that's how I got a 2nd litterbox for my crew.)
They are an excellent company.
[/quote]
We ordered a new bed for our elderly dog and some food which
came to about a $100 order. Unfortunately, it arrived a couple
of days after we had to say good bye to him. I indicated I would
be doing a return and stated reason. They responded back that
they would refund the me the cost and asked me to just donate
the bed and food to a local shelter.
#Post#: 76599--------------------------------------------------
Re: should I place another order?
DIR By: sandisadie
Date: August 1, 2022, 12:35 pm
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Just for my info - in my previous response on this thread I
didn't name the on line pet company. It is Chewy. Is that the
one you all are talking about as being customer friendly?
#Post#: 76625--------------------------------------------------
Re: should I place another order?
DIR By: jpcher
Date: August 2, 2022, 1:42 pm
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I wondered about that as well, read your reply and thought "Oh,
what company is that?"
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