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Bad Manners and Brimstone
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#Post#: 73799--------------------------------------------------
Re: Get on with it! Updated
By: Rose Red Date: February 16, 2022, 8:19 am
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Someone needs to tell her there are no stupid questions. That
she doesn't need to apologize by heading her comments with "I
may be confused" etc. She can just say what she needs to say.
Perhaps suggest she write down her questions and comments so she
can read off the page without all the rambling.
#Post#: 73801--------------------------------------------------
Re: Get on with it! Updated
By: Jem Date: February 16, 2022, 8:29 am
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[quote author=Rose Red link=topic=2264.msg73799#msg73799
date=1645021195]
Someone needs to tell her there are no stupid questions. That
she doesn't need to apologize by heading her comments with "I
may be confused" etc. She can just say what she needs to say.
Perhaps suggest she write down her questions and comments so she
can read off the page without all the rambling.
[/quote]
I tend to agree that a person should feel confident in asking
about things they don't fully understand, but there does come a
point at which a person should be expected to know certain
things. At that point, yes, certain questions ARE in fact stupid
questions. And many times questions can and should be asked
privately and not waste everyone's time during a meeting. It
sounds to me as though Lucy talks for the sake of talking. This
is not value add to the company or her coworkers. I agree that
Lucy (to some extent everyone can benefit from this) should
write down her questions and go through a list before actually
asking them out loud:
1. Does it need to be asked.
2. Does it need to be asked by me.
3. Does it need to be asked by me right now.
4. Does everyone need to hear my question and the answer right
now.
It makes me CRAZY when people waste time in meetings simply
because they want to be viewed as "contributing." Taking up time
rambling is NOT contributing.
#Post#: 73809--------------------------------------------------
Re: Get on with it! Updated
By: shadowfox79 Date: February 16, 2022, 10:11 am
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[quote author=lowspark link=topic=2264.msg73798#msg73798
date=1645020348]
This is really a job performance issue. If Lucy is unable to
communicate clearly and succinctly, then she's not doing her job
properly and the line manager, while somewhat harsh, was within
his/her purview to call Lucy out on her inability to put her
point across.
Seriously, if she can't do her job, and it sounds like she has
all kinds of issues, then this is something her supervisor needs
to address. You used the term "team leader" - is that who you
and Lucy report to? I mean, is the TL the person to give Lucy
her reviews? If so, then TL (or whoever is responsible for this)
needs to give Lucy the proper feedback to either help her grow,
or to conclude that this job is not right for her.
[/quote]
Yes, Lucy and I have the same TL and she is the person who does
our reviews every month. Hopefully she'll address this herself
now.
#Post#: 73810--------------------------------------------------
Re: Get on with it! Updated
By: STiG Date: February 16, 2022, 11:10 am
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Fingers crossed!
I remember one meeting we had. It was a contentious issue and a
coworker asked a question that the supervisor had already spoken
about. He was stuck on the idea that staff were being
shortchanged on something, while the supervisor had indicated
that she was manually calculating it so we wouldn't be. She
said it again when he asked the question. And he started to
argue again, then the lightbulb went on and he said, 'OK. I'll
shut up now!'
It helped to break the tension, too.
#Post#: 73812--------------------------------------------------
Re: Get on with it! Updated
By: Hmmm Date: February 16, 2022, 11:48 am
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I've done coaching for our High Poetentials for decades and also
was coached by a mentor for decades. We always choose something
we want to focus on. Has your TL assigned you formally as a
coach for Lucy? Has she told Lucy that you will act as a coach
for her?
If the answer is yes, then it's a perfect time for you to bring
up focusing on this issue as her coach.
Lucy, I noticed you seem to get flustered when asking questions
during meetings and some times lose the focus of your question.
Would you like for us to work on this together? If so, then I
found a Youtube series that might help. You could watch the
videos and then in our coaching calls we can discuss what you
learned and then we can maybe practice on them? What do you
think?
Here's an example of a series of videos that might help.
HTML https://www.youtube.com/watch?v=2OBewm5guJk
#Post#: 73813--------------------------------------------------
Re: Get on with it! Updated
By: Rose Red Date: February 16, 2022, 12:10 pm
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At every company I've worked for, our TL just help with with our
job duties and questions. I can't imagine them coaching us on
this type of thing. That seems like a job for the supervisor or
higher. But every workplace is different so if they can help,
then good. It shouldn't be the OP's job if they are equal.
#Post#: 73814--------------------------------------------------
Re: Get on with it! Updated
By: Jem Date: February 16, 2022, 12:20 pm
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I think much of this depends on what Lucy's job actually is.
Does she have direct client contact? Is she a decision maker? Is
she supposed to simply follow directions given to her? Does she
have some expertise that she is simply bad at communicating? Do
her ideas (when finally presented) have merit?
There are certain jobs where a person like Lucy simply is not
going to thrive. Regardless, I don't think it is OP's job to
figure this out or coach Lucy. I get the sense Lucy is not cut
out for the job.
#Post#: 73834--------------------------------------------------
Re: Get on with it! Updated
By: shadowfox79 Date: February 17, 2022, 1:10 am
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[quote author=Hmmm link=topic=2264.msg73812#msg73812
date=1645033691]
I've done coaching for our High Poetentials for decades and also
was coached by a mentor for decades. We always choose something
we want to focus on. Has your TL assigned you formally as a
coach for Lucy? Has she told Lucy that you will act as a coach
for her?
[/quote]
No - I and several other people are coaches for the department,
but this only covers work processes (as in "I've never seen an
email like this before - what would you suggest?") So Lucy has
been calling me when she gets stuck, but I'm not assigned as a
coach to her specifically.
#Post#: 73835--------------------------------------------------
Re: Get on with it! Updated
By: shadowfox79 Date: February 17, 2022, 1:13 am
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[quote author=Jem link=topic=2264.msg73814#msg73814
date=1645035612]
I think much of this depends on what Lucy's job actually is.
Does she have direct client contact? Is she a decision maker? Is
she supposed to simply follow directions given to her? Does she
have some expertise that she is simply bad at communicating? Do
her ideas (when finally presented) have merit?
There are certain jobs where a person like Lucy simply is not
going to thrive. Regardless, I don't think it is OP's job to
figure this out or coach Lucy. I get the sense Lucy is not cut
out for the job.
[/quote]
Our team provides advice to clients by email and post (there are
other teams that work on phones, but we don't). We all have the
relevant expertise for that, but we're not at decision-making
level.
As to whether Lucy's points have merit, it depends. There have
been quite a few incidences lately where it turned out her
question was redundant because she didn't understand something
that was earlier said in the meeting. Other times her questions
are reasonable when they're finally presented.
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