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       #Post#: 72210--------------------------------------------------
       At My Wit's End regarding "You Must Email the Items!  No Ha
       rd Copies!"
       By: ZekailleTasker Date: December 3, 2021, 1:15 pm
       ---------------------------------------------------------
       Right now, I am regretting the financial decision that led me to
       (once again) delay my retirement.  I apologize if this gets
       venty.  I am two steps away from crawling under my desk, curling
       up in the fetal position and rocking back and forth.
       Our administrative offices downtown want everything scanned and
       emailed.  They seem to forget that our library does not have a
       scanner.  "How are you getting along without a scanner?"  "We
       aren't.  That's why I have been begging you for one for years
       and you tell me it isn't a priority."  Meanwhile, every time I
       need to send them something in paper form I hear "No hard
       copies!  Don't fax it.  We are trying to go paperless."  It's
       okay for me to be up to my ears in paper, though.
       A couple of years ago, the big boss sent out "editable" email
       forms which we were to fill out and email back.  If we didn't,
       we wouldn't be able to get what we needed.
       I filled out the forms at once and sent them back.  The big boss
       writes back "Thank you!  You were the first one!"
       Weeks go by and everyone else is getting what they needed.
       Except me.  Big Boss claims I never sent her the forms.
       I sent her the forms again--with her comment that I was first.
       "Oh my goodness!  Of course!  No problem!"
       More time goes by and again she asks where the forms are.
       Lather rinse and repeat two more times.
       Finally, I called her and said "Are you in your office?"
       She said yes.  I said "Don't move" and drove across town with
       all the forms.  Then I stood over her while she scanned the
       request forms into her computer.  Finally (and thank God she has
       a sense of humor) I made her sign a statement saying she had
       received them on that date.
       Similarly, the office administrator cannot seem to keep track of
       email from my branch.  She needs a weekly form for one of our
       contracted employees. I've been taking weekly photos of the
       forms with my cell phone and emailing them from my phone
       address.  Administrator writes back to tell me she got it and
       thanks me.
       TODAY, she calls telling me she needs the weekly forms, where
       are they?  I re sent every last one.  All of a sudden, it's okay
       to fax them and she mouths off to my employees that I never sent
       the items.  Meanwhile, I am looking at all the emails of her
       commentary that she received them.
       This happens all. the. time.  Office Admin never has trouble
       with getting emails from me agreeing to go to lunch when she's
       up this way.  But if it has to do with the office or requests
       for items we need, it's "Gee, I can't find it.  Are you SURE you
       sent it?"
       The one thing that came out of all this is they sent me a
       scanner:  but we cannot find a place to put it.
       Is there anything I can do, short of calling right after I send
       something out and demanding they look at it again?  I cannot get
       anything else done because of this.  It's not that they have
       anything against me as this happens with other coworkers,
       too--it just seems to happen to me more.  Argh.
       #Post#: 72214--------------------------------------------------
       Re: At My Wit's End regarding "You Must Email the Items!  N
       o Hard Copies!"
       By: QueenFaninCA Date: December 3, 2021, 1:51 pm
       ---------------------------------------------------------
       [quote author=ZekailleTasker link=topic=2226.msg72210#msg72210
       date=1638558910]
       I filled out the forms at once and sent them back.  The big boss
       writes back "Thank you!  You were the first one!"
       Weeks go by and everyone else is getting what they needed.
       Except me.  Big Boss claims I never sent her the forms.
       [/quote]
       I would have forwarded him his email.
       [quote]
       Finally, I called her and said "Are you in your office?"
       She said yes.  I said "Don't move" and drove across town with
       all the forms.  Then I stood over her while she scanned the
       request forms into her computer.  Finally (and thank God she has
       a sense of humor) I made her sign a statement saying she had
       received them on that date.
       [/quote]
       I probably would have forwarded the email to them every single
       time and at some point started cc:ing their boss.
       [quote]
       Similarly, the office administrator cannot seem to keep track of
       email from my branch.  She needs a weekly form for one of our
       contracted employees. I've been taking weekly photos of the
       forms with my cell phone and emailing them from my phone
       address.  Administrator writes back to tell me she got it and
       thanks me.
       TODAY, she calls telling me she needs the weekly forms, where
       are they?  I re sent every last one.  All of a sudden, it's okay
       to fax them and she mouths off to my employees that I never sent
       the items.  Meanwhile, I am looking at all the emails of her
       commentary that she received them.
       [/quote]
       Instead of sending the forms again, forward her the emails where
       she acknowledges that she received them.
       #Post#: 72225--------------------------------------------------
       Re: At My Wit's End regarding "You Must Email the Items!  N
       o Hard Copies!"
       By: LifeOnPluto Date: December 3, 2021, 9:32 pm
       ---------------------------------------------------------
       Gosh - I don't really have advice, just sympathy. This sounds
       incredibly frustrating!
       #Post#: 72434--------------------------------------------------
       Re: At My Wit's End regarding "You Must Email the Items!  N
       o Hard Copies!"
       By: ZekailleTasker Date: December 14, 2021, 6:23 pm
       ---------------------------------------------------------
       Just wanted to say that the issue, if not resolved, has eased
       up--and morphed a bit.  NOW we have to scan and send to the
       original person, a whole new account for our side of things AND
       to the actual boss of the contracted person.  Which was a riot
       because whoever typed up the new procedure put typos in the new
       emails and it took several days to convince the person who typed
       them to fix the typos.  It was emphasized that we only needed to
       send the scans to the new account and to the contracted person's
       boss.  Today the office admin emails me and says that I have to
       send HER the scans as well.  Last week she told me she didn't
       need to get them any longer.
       I have such bad virtual whiplash I may need a neck stabilizer.
       While I am the first person to admit that I am less organized
       than most of the folks on The Office, what goes on at our admin
       building makes me wonder and roll my eyes.
       #Post#: 72453--------------------------------------------------
       Re: At My Wit's End regarding "You Must Email the Items!  N
       o Hard Copies!"
       By: Winterlight Date: December 15, 2021, 7:23 pm
       ---------------------------------------------------------
       Can't they use forms that you can sign online? That would save a
       lot of sturm und drang.
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