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#Post#: 69630--------------------------------------------------
I didn't ask for that much Thank You anyhow
By: Rho Date: August 27, 2021, 4:36 pm
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Today I was grocery shopping at the fish counter. I asked for
one pound of a certain fish. The attendant piled up several
small pieces, as expected, wrapped them, and handed me the
package. He had wrapped up 1.25 pounds. I cook one pound of
fish-- 1/2 lb per serving--for husband and my dinners when we
eat fish.
***Was I cranky or too fussy or something when I handed the
package back*** and explained that I wanted ONE pound. One or
two ounces either way were acceptable but not 25% more.
Attendant repacked fish to be slightly under a pound 8~) and
then labeled the next package I ordered at double the posted
price per pound 8~( before disappearing into the back room.
#Post#: 69631--------------------------------------------------
Re: I didn't ask for that much Thank You anyhow
By: tiff019 Date: August 27, 2021, 5:13 pm
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I would have asked to speak with a manger after labeling the
second items at double the posted price. You also weren't in the
wrong to ask for a bit to be removed from the first order of
fish. Like you say a bit one way or the other isn't a big deal
but a full quarter pound is more than just a bit.
#Post#: 69636--------------------------------------------------
Re: I didn't ask for that much Thank You anyhow
By: honeybee42 Date: August 27, 2021, 9:45 pm
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It's definitely in the "speak to the manager" territory. In my
local groceries, for the things that are custom packaged by
weight (seafood and some of the meats, everything in the deli
department), the worker never wraps whatever until the customer
approves the amount on the scale (since it's virtually
impossible to hit the exact mark). I honestly thought it was
like that in all stores, and I'll go out on the limb and say
that I think it *should* be the case. A lot of those items just
don't come out to even marks, but there's usually a way to get
it pretty close.
#Post#: 69637--------------------------------------------------
Re: I didn't ask for that much Thank You anyhow
By: lakey Date: August 27, 2021, 9:56 pm
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In my store it is similar to what honeybee described. I get deli
meat almost weekly, and if it is a little more or a little less,
they ask me if it is okay. Last week I bought hamburger that was
weighed to the amount I wanted. The guy who was working was
younger and when he handed me the package, a small area of
hamburger was exposed, because he hadn't overlapped the butcher
paper well. I told him about it and handed it back to be fixed.
He tried to tape over the open area, and the employee next to
him told him to repackage it. The thing is, the two employees
did not act as if they were annoyed with me, they simply fixed
the problem courteously.
#Post#: 69638--------------------------------------------------
Re: I didn't ask for that much Thank You anyhow
By: holly firestorm Date: August 27, 2021, 11:14 pm
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[quote author=honeybee42 link=topic=2148.msg69636#msg69636
date=1630118721]
It's definitely in the "speak to the manager" territory. In my
local groceries, for the things that are custom packaged by
weight (seafood and some of the meats, everything in the deli
department), the worker never wraps whatever until the customer
approves the amount on the scale (since it's virtually
impossible to hit the exact mark). I honestly thought it was
like that in all stores, and I'll go out on the limb and say
that I think it *should* be the case. A lot of those items just
don't come out to even marks, but there's usually a way to get
it pretty close.
[/quote]
The store associates at the seafood, meat and deli counters in
the markets I shop at are always very cooperative about that,
too.
That being said, yes, there are some damned good reasons to ask
to "speak to the manager" and you shouldn't let anyone guilt you
into not doing so. (That whole "She had to speak to the
manager?! she's such karen" BS)
There are so many professional and excellent customer service
people (retail, phone, etc.)! The crappy ones shouldn't be the
ones setting the bar.
#Post#: 69641--------------------------------------------------
Re: I didn't ask for that much Thank You anyhow
By: Aleko Date: August 28, 2021, 5:15 am
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If fish is in whole fillets, eg of plaice, bream or whatever,
that you’d expect the customer to want to cook whole (so cutting
a bit off isn’t a reasonable option), then sure it can be hard
to fulfil a request for a specific weight of fish. But competent
fishmongers manage by asking the customer to point out the
fillets they want, and if it’s over or under weight they say so,
and ask if the customer is OK with that.
But in this case the order was being assembled from a number of
smaller pieces of fish, and in that situation there’s no excuse
for going 25% over what the customer wants. Rho was absolutely
right to refuse to accept this, which IMO was already bad enough
service to be borderline worth speaking to a manager about. But
when the attendant then packaged only 50% of what was asked for,
without even the routine query ‘That’s a bit under, only X
ounces, is that okay?’, and handed it over and disappeared
without giving time for any protest, that was outrageously bad
service. That attendant was at best being totally incompetent
and inattentive; at worst, was responding to having their
mistake corrected by going ‘Up yours, Karen! So you don’t want
more than you asked for? Take less!’.
#Post#: 69671--------------------------------------------------
Re: I didn't ask for that much Thank You anyhow
By: BeagleMommy Date: August 30, 2021, 10:36 am
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I would definitely have asked for the attendant's
supervisor/manager. If the fish weighed perhaps 1.04 lbs you
could say "oh, that's fine" but a full quarter pound over is too
much. Then to charge you twice what the posted price was is
just absolutely wrong.
#Post#: 69679--------------------------------------------------
Re: I didn't ask for that much Thank You anyhow
By: holly firestorm Date: August 30, 2021, 12:37 pm
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I might even say, "Oh that's fine" for a quarter pound over.
But, that decision is up to me as the customer, not the store
clerk...unless he's volunteering to treat me to that extra 1/4
lb. with his money. ;D
#Post#: 69794--------------------------------------------------
Re: I didn't ask for that much Thank You anyhow
By: jpcher Date: September 2, 2021, 2:38 pm
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[quote author=Rho link=topic=2148.msg69630#msg69630
date=1630100210]
Today I was grocery shopping at the fish counter. I asked for
one pound of a certain fish. The attendant piled up several
small pieces, as expected, wrapped them, and handed me the
package. He had wrapped up 1.25 pounds. I cook one pound of
fish-- 1/2 lb per serving--for husband and my dinners when we
eat fish.
***Was I cranky or too fussy or something when I handed the
package back*** and explained that I wanted ONE pound. One or
two ounces either way were acceptable but not 25% more.
Attendant repacked fish to be slightly under a pound 8~) and
then labeled the next package I ordered at double the posted
price per pound 8~( before disappearing into the back room.
[/quote]
You were not too cranky or fussy. Whenever I go to the deli or
fish/meat counter in my grocery store and ask for a specific
weight they put the whatever on a scale where the read-out is
easily seen by me. I can say "A little bit more" or "A little
bit less" or "That's perfect. Thank you."
However, I don't think that over/under weighing is the crux of
the matter.
The bold above is definitely worth calling a manager about. He
double-priced you then walked away? Before you could call him
out on his mistake? Absolutely NOT okay in my book!
Even meek and mild me would have spoken up about the
double-pricing. I would have talked to someone, anybody, maybe
even a co-worker that was standing nearby and had an ear to
listen to my complaint. The person that walked away from you was
not in customer satisfaction mode.
Curious -- how does your scenario end? Did you find someone to
listen to your complaint about the double pricing? Was the price
corrected?
#Post#: 69808--------------------------------------------------
Re: I didn't ask for that much Thank You anyhow
By: Rho Date: September 2, 2021, 9:37 pm
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Once attendant left I took the paper sign with the sale price
to show the cashier at check out. And I was polite. I quietly
explained about the discrepancy of pricing. Fish was rung up at
sale price, everyone thanked everyone else as we said goodbye.
Husband and I had a great dinner the next evening of fresh
orange roughie. And your comments made me feel more confident
that I was not nit picking about an insignificant issue.
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