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#Post#: 66208--------------------------------------------------
Asking for Assistance After Working Hours
By: BeagleMommy Date: May 7, 2021, 8:59 am
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Last night BeagleDaddy got a Facebook message at 6:30 pm on his
personal Facebook page from a coworker. He is not friendly with
this coworker. BD's work hours are from 6:30 am until 3:30 pm.
His building closes at 5 pm.
She told him she was having problems with her work computer
since she was still at the office. Now, BD is a tech support
for his building. They have a different 24-hour help desk for
after hours assistance. She has never messaged him before
unless it was during work hours and then it was through the
office email system.
He didn't respond to her and has decided to block her from his
personal Facebook but he's wondering if this was rude.
I told him I would put it out for my fellow Brimstoners for
comment.
#Post#: 66209--------------------------------------------------
Re: Asking for Assistance After Working Hours
By: Hmmm Date: May 7, 2021, 9:35 am
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No, it's not rude to block her. She should not use his personal
account to contact him about work. I would have responded to the
message first with a "Sorry, I can not assist you currently.
Please contact the help desk if an emergency or contact me
tomorrow." Then I would have blocked her.
Sounds like she was working late and probably in panic mode.
I've been in IT for 30 plus years, and distress signals show up
in all sorts of formats. I was usually happy to help if I could.
But my bosses and my employees understand that if I am or they
are flexible with their off time, then they also get flexibility
with their work hours.
#Post#: 66211--------------------------------------------------
Re: Asking for Assistance After Working Hours
By: EtiquetteE Date: May 7, 2021, 9:37 am
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No not rude. Blocking her puts boundaries firmly in place. If
he wanted to follow up, he could e-mail her (during his working
hours) from his work account and let her know that his FB
account is intended for personal communications only and he
could include the information on how to contact support after
hours.
#Post#: 66214--------------------------------------------------
Re: Asking for Assistance After Working Hours
By: DaDancingPsych Date: May 7, 2021, 10:02 am
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I agree, not rude. I wanted to also say that it would perfectly
fine to do nothing further, too. He does not need to follow-up
to ensure that coworker figured out the issue or knows how to
reach after hours tech support. It might be nice and it might
help sooth that relationship (if he concerned about that), but I
don't think etiquette requires it.
#Post#: 66222--------------------------------------------------
Re: Asking for Assistance After Working Hours
By: gramma dishes Date: May 7, 2021, 11:39 am
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I can't imagine why she had his personal account information in
the first place since they are just work acquaintances, not
really work friends. But no. He did the right thing. If he
had responded this time you know it would have happened again
and again.
#Post#: 66223--------------------------------------------------
Re: Asking for Assistance After Working Hours
By: SureJan Date: May 7, 2021, 12:07 pm
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[quote author=gramma dishes link=topic=2047.msg66222#msg66222
date=1620405553]
I can't imagine why she had his personal account information in
the first place since they are just work acquaintances, not
really work friends. But no. He did the right thing. If he
had responded this time you know it would have happened again
and again.
[/quote]
I agree she was rude and shouldn’t have reached out to him on
his Facebook. But I do *not* think this is a case of her having
information that she should not have. IME the majority of people
using FB these days tend to have their real names displayed, so
if you know someone’s name and a minimal amount of info such as
the state they live in that is all you need to find someone who
has “open search” settings (my settings are more “closed” and I
can only be contacted by people I’m friends with or someone who
is the friend of a friend)
#Post#: 66227--------------------------------------------------
Re: Asking for Assistance After Working Hours
By: STiG Date: May 7, 2021, 2:17 pm
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It would have been rude for her to contact him via his work
information (cell phone, email etc.), expecting help after
hours, let alone via a personal account. Unless he is 'on
call', which doesn't seem to be the case. Even then, using a
personal account method would be rude.
He did the right thing, IMO.
#Post#: 66229--------------------------------------------------
Re: Asking for Assistance After Working Hours
By: lowspark Date: May 7, 2021, 3:30 pm
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I don't think it's rude to contact coworkers during off hours as
long as it's via work channels. I send and receive emails and
TEAMS messages during off hours -- it's the nature of the
business I'm in. It's up to each person whether they monitor and
reply via those channels. I send messages in off hours because
I'm not going to remember to do it the next day, or the person
I'm messaging gets in earlier than I do.
I don't expect an answer right away, it's more about getting the
issue on the record, so to speak.
Contacting them via personal channels is completely off limits
in my opinion, regardless of how close or not close you are. I
am friends on Facebook with some coworkers, but neither of us
would use FB to discuss work stuff. It's just not done.
I think your husband was fine to block her. What she did was not
cool.
#Post#: 66235--------------------------------------------------
Re: Asking for Assistance After Working Hours
By: STiG Date: May 7, 2021, 4:13 pm
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[quote author=lowspark link=topic=2047.msg66229#msg66229
date=1620419439]
I don't expect an answer right away, it's more about getting the
issue on the record, so to speak.
[/quote]
Which is fine - and I used to do it, too. Or send an email from
my home email to my work email as a reminder for the next
morning. But I got the impression that coworker was expecting
the OP's DH to handle her issue right away. That's not cool,
IMO. Where I work, in order to get paid for overtime, it has to
be approved by a manager. So if I handled a coworker's issue
after hours, not only would it disturb my home time but I
wouldn't get paid for it.
#Post#: 66237--------------------------------------------------
Re: Asking for Assistance After Working Hours
By: Winterlight Date: May 7, 2021, 7:20 pm
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In my job, overtime isn't permitted, so my boss could end up in
trouble if I did something like this. I like my boss.
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