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#Post#: 63260--------------------------------------------------
Re: The JADEing supervisor
By: TootsNYC Date: February 1, 2021, 1:34 pm
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There's also stuff like, "I think it has not been clear in the
past--you must tape the lids. There is no other appropriate way
to do this. This is company policy, and it's important to follow
it."
And "I expect to see that you are taping the lids from now on."
#Post#: 63265--------------------------------------------------
Re: The JADEing supervisor
By: DaDancingPsych Date: February 1, 2021, 3:04 pm
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I think friend should learn to end conversations (especially
with this particular employee) with the final decision. "Despite
all of your reasoning, we do need to tape the lids on, so please
start adding that to your process." This way it is crystal clear
that she is not accepting the employee's reasoning (which in
some cases may happen), but rather is requesting the original
change to happen. If employee continues to do things her own
way, then she will know that she doesn't have a communication
problem, but rather a behavior issue.
#Post#: 63274--------------------------------------------------
Re: The JADEing supervisor
By: pierrotlunaire0 Date: February 1, 2021, 9:27 pm
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Also, the more talking that occurs, the more back and forth
there is, simply encourages the employee to believe that her
view point is being heard and acknowledged. Manager needs to cut
her short.
E: But since I pack them so well--.
S: I'm going to stop you right there. Company policy is that we
tape the lids down, and that's what you have to do.
E: But--.
S: And I expect you to comply.
This is not a debate, but by responding to E's explanations, S
is leading her to believe that she has a say in this matter. And
S needs to put a stop to that right now.
#Post#: 63281--------------------------------------------------
Re: The JADEing supervisor
By: Wanaca Date: February 2, 2021, 7:59 am
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[quote author=pierrotlunaire0 link=topic=1985.msg63274#msg63274
date=1612236430]
Also, the more talking that occurs, the more back and forth
there is, simply encourages the employee to believe that her
view point is being heard and acknowledged. Manager needs to cut
her short.
E: But since I pack them so well--.
S: I'm going to stop you right there. Company policy is that we
tape the lids down, and that's what you have to do.
E: But--.
S: And I expect you to comply.
This is not a debate, but by responding to E's explanations, S
is leading her to believe that she has a say in this matter. And
S needs to put a stop to that right now.
[/quote]
I agree with this, but I'd take it a step farther and check to
make sure she is now following the policy. Where I work we have
a boss who send e-mails out about policies. Everyone knows that
Boss never takes the time to check to see if anyone is actually
following the procedures, so the majority of people in my
department just do whatever they want anyway. Since Employee
already feels she knows better than the policy, I could imagine
that she would agree when Supervisor orders her to change but
then not change anything (since she thinks she knows better).
#Post#: 63320--------------------------------------------------
Re: The JADEing supervisor
By: NFPwife Date: February 3, 2021, 12:00 pm
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Thanks for all the great suggestions. I gave them to friend so
she re-set the expectation with some of the wording here and
definitely ended the conversation with the expectation at the
end. She thought she was successful, messaged me to say as much.
Then... (huge shout out to Wanaca) she checked to see if it was
done and it wasn't.
She said to employee - "Teapot lids have not been taped. I've
asked you directly to take them."
Employee - "I told you I don't need to tape them."
Sup- "This is company policy. All employees must tape lids,
continuing to not tape will be considered insubordination."
Employee - "But, I"
Sup- "Let me stop you right there. Tape lids. Starting
immediately."
Friend said she didn't want to "Throw the 'I word,' " when we
talked Sunday, but she went there today pretty quickly. She told
me this direct communication isn't natural for her and she
doesn't like it.
And I replied, "Direct communication is company policy. Please
start communicating directly immediately." She replied with a
laughing gif so I think she's okay this afternoon.
*edited spelling
#Post#: 63394--------------------------------------------------
Re: The JADEing supervisor - Update 14
By: Wanaca Date: February 5, 2021, 8:23 am
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I'm glad that she's taking charge. If this is a newish employee
and she didn't nip it in the bud, it would only get worse. I
hope that Employee takes this seriously.
#Post#: 63404--------------------------------------------------
Re: The JADEing supervisor - Update 14
By: TootsNYC Date: February 5, 2021, 1:12 pm
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[quote]She told me this direct communication isn't natural for
her and she doesn't like it.[/quote]
Tell her that in this situation, being direct IS being kind. She
hasn't been mean. But she has been direct and firm. People need
to know where they stand--it's only fair.
#Post#: 63414--------------------------------------------------
Re: The JADEing supervisor - Update 14
By: DaDancingPsych Date: February 5, 2021, 3:18 pm
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[quote author=TootsNYC link=topic=1985.msg63404#msg63404
date=1612552373]
[quote]She told me this direct communication isn't natural for
her and she doesn't like it.[/quote]
Tell her that in this situation, being direct IS being kind. She
hasn't been mean. But she has been direct and firm. People need
to know where they stand--it's only fair.
[/quote]
Agreed. When room is left for interpretation (and I do believe
that the sample conversation has wiggle room), then an employee
can continue making mistakes and not realize it. Or even act
insubordinate and not realize it! The best managers make
decisions and policies clear (even if the employees don't like
them.) Direct and firm does not have to equal uncaring and mean.
#Post#: 63640--------------------------------------------------
Re: The JADEing supervisor - Update 14
By: bopper Date: February 15, 2021, 2:53 pm
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"I want you to tape the tea pots. Can you do that?"
#Post#: 63665--------------------------------------------------
Re: The JADEing supervisor - Update 14
By: jpcher Date: February 16, 2021, 1:45 pm
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[quote author=bopper link=topic=1985.msg63640#msg63640
date=1613422410]
"I want you to tape the tea pots. Can you do that?"
[/quote]
Change that to "You need to tape the tea pots. If you are unable
to do that then I suggest that you look for employment
elsewhere."
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