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Bad Manners and Brimstone
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#Post#: 57298--------------------------------------------------
non-customer harassment at work
DIR By: Rain
Date: September 12, 2020, 9:37 pm
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I do NOT want to "ask a manager" as I don't want my real name
associated with this.
BG in addition to my full time job, I work part time at a mall
(with the best people ever!)
Two weeks ago a teen girl was horsing around and ran into the
store & continued acting inappropriately. (Picture a store like
"White House/Black Market" - not my actual store). The manager
spoke with the girl about the fact she needed to calm down.
Since then the girl (and 2 friends) has stopped in the store a
few times (my manager was gone on vacation). Today, TWO WEEKS
AFTER THE INCIDENT, they stopped in. "Blondie" stared at my
manager the entire time, and as she was walking out the girl did
the "I'm watching you" hand gesture.
The current plan:
Manager: contact District Manager about company policy
Me: called police to get information
Monday: call mall security and police to create a plan of
action (hopefully they will be able to come to the store Monday)
My question is this: If the girl shows up before we are able to
create a plan with police/security would it be ill mannered to
block her entry & tell her she is not welcome at the store?
#Post#: 57303--------------------------------------------------
Re: non-customer harassment at work
DIR By: Mrs Rat
Date: September 13, 2020, 3:01 am
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I'm sure you would have some kind of process in place for this
sort of thing.
Sorry I have no advise to offer but would like to follow the
thread. Best of luck.
#Post#: 57305--------------------------------------------------
Re: non-customer harassment at work
DIR By: Aleko
Date: September 13, 2020, 3:17 am
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Without any details of what her 'inappropriate' behaviour
amounted to (Just being loud and obnoxious? Insulting or
annoying staff and/or other customers? Messing about with or
vandalising merchandise? Starting to strip off?) it's very hard
to suggest what action on your part would be reasonable.
But you say that she and her friends have been back several
times after the original incident, and you don't report anything
untoward on those occasions apart from today when she stared at
your manager and made the hand gesture (which suggests that her
beef is with him personally, for pulling her up). If they were
otherwise not a problem, and the original 'inappropriate'
behaviour' wasn't threatening or damaging, I think it would be
unwise to ban her before getting a reply from the district
manager.
#Post#: 57315--------------------------------------------------
Re: non-customer harassment at work
DIR By: TootsNYC
Date: September 13, 2020, 10:00 am
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I think this is really not an etiquette question so much as a
business one.
No, I don't think it would be ill-mannered or rude to block her
entry and tell her she's not welcome.
#Post#: 57316--------------------------------------------------
Re: non-customer harassment at work
DIR By: DaDancingPsych
Date: September 13, 2020, 10:02 am
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I think the store can deny entry to anyone for any reason. Mind
you, some reasons (say, because they think she’s ugly) may not
go over well with the clientele, but that’s the risk that the
store takes. However, I think as an employee, it’s not your
place to make a judgement call, especially if her actions are
just annoying and not dangerous. While you are awaiting an
answer, I think that this is a question for your manager. What
does he/she want you to do?
Personally, I would need to know what she’s doing. If she wanted
to come in and stare at me and do stupid gestures… so be it.
It’s immature and she’s probably just trying to get a rise out
of me. I would ignore it in the hopes that she would get bored.
I would probably escalate things when she becomes bothersome to
customers.
#Post#: 57317--------------------------------------------------
Re: non-customer harassment at work
DIR By: pierrotlunaire0
Date: September 13, 2020, 10:13 am
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I would have to agree with Toots and DDP. I would advise you to
ignore her as best you can until corporate makes their position
known. I can't tell you to confront her if corporate then has
you fired for stepping out of line.
If she is harassing other customers, then that is a different
issue. You have to think of their welfare. But when I worked in
customer service, frankly, putting up with immature behavior
from the customers directed at me was part of the job. Also,
like Toots said, this isn't really an etiquette dilemma, but a
business decision.
#Post#: 57318--------------------------------------------------
Re: non-customer harassment at work
DIR By: Songbird
Date: September 13, 2020, 11:46 am
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I would not block her entrance unless and until she has been
officially banned from the store. I would, however, be prepared
to summon mall security the moment she puts a toe out of line so
that they can document the incident.
#Post#: 57319--------------------------------------------------
Re: non-customer harassment at work
DIR By: Rain
Date: September 13, 2020, 12:20 pm
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As soon as my manager explained what was going on, I told her
she needed to start documenting everything with time date and
who else was present. I also told her I would be willing to sign
off on a as a witness for what I witnessed.
#Post#: 57321--------------------------------------------------
Re: non-customer harassment at work
DIR By: DaDancingPsych
Date: September 13, 2020, 12:36 pm
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--- Quote from: Rain link ---
>
> As soon as my manager explained what was going on, I told her
she needed to start documenting everything with time date and
who else was present. I also told her I would be willing to sign
off on a as a witness for what I witnessed.
>
--- End Quote ---
This is always excellent advice! You may never use that
documentation, but it is really helpful if needed. In fact, take
your own advice and document things even when manager is not
there.
#Post#: 57323--------------------------------------------------
Re: non-customer harassment at work
DIR By: LurkingGurl
Date: September 13, 2020, 1:08 pm
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I would call mall security and have her trespassed from the
store. Staring at your manger and making the gesture you
describe is threatening.
This is a matter of your manager's personal safety. If you see
the girl, call security right away. You don't have to say it's
an emergency. The presence of a security guard may make her
modify her behavior.
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