DIR Return Create A Forum - Home
---------------------------------------------------------
Bad Manners and Brimstone
HTML https://badmanners.createaforum.com
---------------------------------------------------------
*****************************************************
DIR Return to: Life in General
*****************************************************
#Post#: 46601--------------------------------------------------
Would you give a recommender of a service feedback on your exper
ience?
By: Hmmm Date: February 3, 2020, 11:29 am
---------------------------------------------------------
I belong to a fairly large regional FB group for a specific
hobbie. I was looking for an expert in the hobby and reviewed
previous recommendations posted for other member's inquiries. I
noticed a pattern of three men being mentioned frequently who
seemed to meet our needs. I posted an inquiry asking between the
3, which would they recommend for people experienced in one
aspect of the activity but looking to get more knowledge about a
secondary aspect. Three people highly recommended Ralph so we
contacted Ralph and arranged for a session. Let's say it was to
learn to saltwater fish but had experience in freshwater
fishing.
We had our session with Ralph this weekend and our experience
was very different from the recommendations.
-Though we have our own saltwater fishing rods, Ralph suggested
he provide them since he is more familiar with his instead of us
bringing our own. Ralph brought one rod that ended up not
functioning correctly causing difficulty casting.
-We had also said we wanted to learn the basics of catching
trout and flounder but Ralph only brought set ups for catching
flounder.
-Ralph had also indicated early in the week, we would be fishing
in one location but switched to a different location on Friday.
When we arrived on Saturday, Ralph said fishing may not be great
at this location because of tides causing the water to be murky.
When I asked if original location would have the same issue I
was told no but the other location always had a lot of traffic
coming back from there. So we changed locations to not improve
the experience but for his own convenience.
-I also didn't find him a great instructor. For instance if I
asked a question like "Do flounder go toward grassy areas" he
might respond "for novices, I recommend they stay with away from
grassy areas to prevent getting hung up".
So my question is would you private message the recommenders
with feedback on your experience? I know I've had people in
general groups ask for things like restaurant recommendations
and I appreciate feedback if their experience isn't similar to
mine. It makes me rethink recommending the restaurant in the
future.
#Post#: 46602--------------------------------------------------
Re: Would you give a recommender of a service feedback on your e
xperience?
By: TootsNYC Date: February 3, 2020, 11:47 am
---------------------------------------------------------
yes, I would. Of course I would be trying to provide actual
feedback, so the details you give and your reaction to them
would be important, as would a dispassionate tone.
I feel this way because my doctor once recommended a
pulmonologist who used his office as one of her locations. I
didn't like her--she was WAY too talkative (and I'm talkative!)
and seemed to just compulsively talk about herself without
really listening; she was so focused on a medical issue she'd
had that bore only some similarities to mine, and though she
ordered all the appropriate tests, it just felt that she wasn't
really paying attentio to ME.
I bailed and didn't go back.
A few months later I was in for another issue, and my doc asked
how that was going. I said I hadn't gone back, but sort of
demurred complaining. He flat-out said, "I need your feedback,
because it matters to me to recommend someone useful."
So I told him, and that's one of the times that I had to remind
myself about the difference between feedback and complaining.
CAME BACK TO SAY: If it had been only one of those issues, and
that had been a minor issue, I might not say anything.
(the rod might be minor; the change in location for his
convenience would not; everyone will have a different thing that
matters--maybe the rod WOULD matter to me, because it would mean
that I didn't get to know my own device, and anyway, he should
have checked out the equipment; or maybe I'd see them both as
serious because they show a lack of value being assigned to me,
the customer)
But there were so many that I'd be letting the recommenders
know.
#Post#: 46604--------------------------------------------------
Re: Would you give a recommender of a service feedback on your e
xperience?
By: lakey Date: February 3, 2020, 12:06 pm
---------------------------------------------------------
Would messaging them that you were dissatisfied with the person
they recommended discourage them from making recommendations in
the future? I hesitate to make recommendations myself because
people's expectations can be very different. Just a thought.
#Post#: 46617--------------------------------------------------
Re: Would you give a recommender of a service feedback on your e
xperience?
By: lowspark Date: February 3, 2020, 2:17 pm
---------------------------------------------------------
Since this is on a Facebook group devoted to this hobby, and
since the original recommendations were posted on that group,
I'd post my feedback there. I would just write it as a list of
facts that happened, like you did above, and then just say that
you were disappointed that your experience was probably
different than others' had been.
Since you mentioned restaurant reviews, that's how it seems to
play out on the FB group I belong to for that. People will gush
over a specific restaurant but sometimes someone will post a
negative experience there. As long as they aren't just giving
generalities like "we didn't like it" or "the service was bad"
but instead telling exactly what happened, then it's good
feedback. It's good for the members of the group, and the for
restaurant, as many owners and managers are also members of the
group and will respond to posts.
#Post#: 46654--------------------------------------------------
Re: Would you give a recommender of a service feedback on your e
xperience?
By: bopper Date: February 4, 2020, 10:16 am
---------------------------------------------------------
We had our session with Ralph this weekend and our experience
was very different from the recommendations.
-Though we have our own saltwater fishing rods, Ralph suggested
he provide them since he is more familiar with his instead of us
bringing our own. Ralph brought one rod that ended up not
functioning correctly causing difficulty casting.
-We had also said we wanted to learn the basics of catching
trout and flounder but Ralph only brought set ups for catching
flounder.
-Ralph had also indicated early in the week, we would be fishing
in one location but switched to a different location on Friday.
When we arrived on Saturday, Ralph said fishing may not be great
at this location because of tides causing the water to be murky.
When I asked if original location would have the same issue I
was told no but the other location always had a lot of traffic
coming back from there. So we changed locations to not improve
the experience but for his own convenience.
-I also didn't find him a great instructor. For instance if I
asked a question like "Do flounder go toward grassy areas" he
might respond "for novices, I recommend they stay with away from
grassy areas to prevent getting hung up".
So my question is would you private message the recommenders
with feedback on your experience? I know I've had people in
general groups ask for things like restaurant recommendations
and I appreciate feedback if their experience isn't similar to
mine. It makes me rethink recommending the restaurant in the
future.
I would try to give objective feedback, including good and bad:
"We had asked for recommendations for someone to teach us about
freshwater fishing. Chris, Ralph and Pat were recommended. We
chose Ralph as we felt he would best understand us as we came
from a salt water fishing background.
Equipment: Rod has fishing rods for use when teaching. We had
our own Salt-water rods, but Ralph suggested we use his as he
was more familiar. Unfortunately one of the rods was not
functioning so there was only one to use.
Location: Originally Ralph said we would fish in River Run.
Later he switched to Willow Grove. He stated this was because e
of tides causing the water to be murky. We wondered if River Run
would have the same issue, but was told River Run r location
always had a lot of traffic coming back from there. Not sure why
River Run was offered if he didn't think it was a good idea in
the first place, or if he just preferred Willow Grove.
Teaching Style: if I asked a question like "Do Trout go toward
grassy areas" he might respond "for novices, I recommend they
stay with away from grassy areas to prevent getting hung up".
it would seem Ralph anticipates that we might want to with the
information we are asking instead of just answering our
questions. Would have preferred an answer like "Trout do like to
hide in grassy areas." and he could give his advice afterwards
#Post#: 47220--------------------------------------------------
Re: Would you give a recommender of a service feedback on your e
xperience?
By: Copper Horsewoman Date: February 12, 2020, 1:29 pm
---------------------------------------------------------
I ask for and give recommendations rather frequently. I try to
give an honest rating about anyone I may recommend, warts and
all. "I like working with (name) for (X), they know their stuff
but can be very blunt and borderline tactless." Or,
"(veterinarian) pulled my dog through a serious illness, but
they are more expensive than most other vets in the area". YMMV
is always in play here. I love my ($$) vet, but another person
had a misdiagnosis on a somewhat rare breed-specific illness for
her dog that nearly killed the dog. She is vocal in her dislike
for that vet, and reasonably so, IMO.
I am currently in the market to purchase a horse. I am working
with the barn owner where I lesson-ride. I mentioned this to an
acquaintance, and she regaled me with how much she disliked that
barn owner, and kept going with instances of trainers I had not
asked about, their supposedly personal clashes with that barn
owner, the background "info" on other barn owners and trainers
(some of whom I also know, although this woman did not know
that). I literally could not get a word in edgewise, nor get
loose from her for several uncomfortable minutes. The worst
part, I have been a barn owner years ago, know some of the
people involved, and have VERY different takes on some of her
"information". A trainer I know had been kicked out of a barn
owners' stable for reasons VERY different to the one that this
woman was promulgating. (At least AFAIK, but I would not tout
either version as gospel truth). TMI, indeed! Will grey rock
her from now on....
*****************************************************