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#Post#: 43356--------------------------------------------------
Re: Do you ever challenge callers when you're almost certain the
y're lying?
By: Pattycake Date: December 7, 2019, 12:39 pm
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[quote author=lakey link=topic=1429.msg43353#msg43353
date=1575739923]
...snip
Just curious. Do you have voicemail? I do like a lot of others.
If I don't recognize a number, I don't answer. If it is someone
who has real business or a relationship with me, they leave a
voicemail.
[/quote]
This is where I land. And you know, any time I have answered
thinking that the number looks similar to a doctor's or some
such, it has been a telemarketer. And the genuine business
callers do leave a message. A lot of the telemarketers do too,
the ones that are robocalls, but my voice mail system allows me
to block those numbers from leaving messages in the future if I
want.
#Post#: 43359--------------------------------------------------
Re: Do you ever challenge callers when you're almost certain the
y're lying?
By: sandisadie Date: December 7, 2019, 2:22 pm
---------------------------------------------------------
We all use voicemail in our family, on our cell phones. We
screen all our calls on our landline and real callers can always
leave a message on our message machine. IMO this is the only
way to get along with your phone these days. If we are
expecting a business call then we pay more attention to who's
calling so as not to miss that particular call. I thought
everybody understood that most people probably don't answer if
they don't know who is calling. So if a caller says that they
have been calling and calling you with no answer they are
probably lying. I really don't understand why a business would
pretend that they have called you multiple times when they
should know that you can tell they are lying.
#Post#: 43376--------------------------------------------------
Re: Do you ever challenge callers when you're almost certain the
y're lying?
By: Aleko Date: December 8, 2019, 3:23 am
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[quote]If it is someone who has real business or a relationship
with me, they leave a voicemail.[/quote]
Or not.
A while ago I had a 3-days-a-week job administering a medical
education scheme; I was the sole member of staff apart from the
educators, who being working doctors themselves were only in one
day a week. The scheme had a room to itself and use of a shared
photocopier elsewhere in the building. This meant that even on
my three working days, if I nipped out to photocopy anything or
went to lunch, there was nobody to answer the phone. So I put a
message saying which my days were and that if they left a
message I would get back to them as soon as I heard it, which
might be in only 5 minutes time if they were calling on a
working day. But my educators would quite often say 'Oh, by the
way, Dr X complained to me that "Aleko is so hard to get hold
of"' and I'd reply 'Was it Dr X who rang four times on Monday,
and each time listened to the whole of my message explaining
that I'm not in on Mondays and asking people to leave a message,
and each time right at the end of it gave an exasperated sigh
and put the phone down? Please tell him that I'm actually very
easy to get hold of, for anyone who leaves a number and a
message'.
(The hospital phone system didn't allow me to check what number
people called from, so if anyone didn't leave a number there was
precisely nothing I could do for them.)
#Post#: 43377--------------------------------------------------
Re: Do you ever challenge callers when you're almost certain the
y're lying?
By: shadowfox79 Date: December 8, 2019, 4:18 am
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I am a debt advisor, and part of my job involves calling
clients' creditors to find out why they've sent letters saying
they haven't received payment. Creditors are very fond of
sending misleading letters about how they "have had no payments
for 60 days" or thereabouts, when what they actually mean is
they want more money than they're getting.
I don't challenge them so much as state the facts - we sent
payment on X, Y and Z date, would you like proof sent in the
mail? It's funny listening to them frantically backpedal.
#Post#: 43380--------------------------------------------------
Re: Do you ever challenge callers when you're almost certain the
y're lying?
By: kckgirl Date: December 8, 2019, 5:55 am
---------------------------------------------------------
[quote author=lakey link=topic=1429.msg43353#msg43353
date=1575739923]
Just curious. Do you have voicemail? I do like a lot of others.
If I don't recognize a number, I don't answer. If it is someone
who has real business or a relationship with me, they leave a
voicemail.
[/quote]
I do have voice mail. If someone calls and I don't answer
because I don't recognize the number, they are free to leave a
message. I return legitimate calls.
#Post#: 43384--------------------------------------------------
Re: Do you ever challenge callers when you're almost certain the
y're lying?
By: betty Date: December 8, 2019, 9:54 am
---------------------------------------------------------
In this particular case I'd ask her to check that the office had
my phone number correct, since I hadn't received any messages
since the first one.
If she's telling the truth, you help fix the problem. If she's
lying, she has been put on notice that you know she is not being
truthful.
#Post#: 43385--------------------------------------------------
Re: Do you ever challenge callers when you're almost certain the
y're lying?
By: Pattycake Date: December 8, 2019, 11:17 am
---------------------------------------------------------
[quote author=Aleko link=topic=1429.msg43376#msg43376
date=1575797018]
[quote]If it is someone who has real business or a relationship
with me, they leave a voicemail.[/quote]
Or not.
A while ago I had a 3-days-a-week job administering a medical
education scheme; I was the sole member of staff apart from the
educators, who being working doctors themselves were only in one
day a week. The scheme had a room to itself and use of a shared
photocopier elsewhere in the building. This meant that even on
my three working days, if I nipped out to photocopy anything or
went to lunch, there was nobody to answer the phone. So I put a
message saying which my days were and that if they left a
message I would get back to them as soon as I heard it, which
might be in only 5 minutes time if they were calling on a
working day. But my educators would quite often say 'Oh, by the
way, Dr X complained to me that "Aleko is so hard to get hold
of"' and I'd reply 'Was it Dr X who rang four times on Monday,
and each time listened to the whole of my message explaining
that I'm not in on Mondays and asking people to leave a message,
and each time right at the end of it gave an exasperated sigh
and put the phone down? Please tell him that I'm actually very
easy to get hold of, for anyone who leaves a number and a
message'.
(The hospital phone system didn't allow me to check what number
people called from, so if anyone didn't leave a number there was
precisely nothing I could do for them.)
[/quote]
I think that's a little different though. You weren't there to
answer the phone, and you didn't have any way of seeing who was
calling even if you were there. What's being talked about here
is that the person was a private individual avoiding spammy
business calls, not a business being unable to answer an
individual who should be grown up enough to leave a message if
they want a call back.
#Post#: 43389--------------------------------------------------
Re: Do you ever challenge callers when you're almost certain the
y're lying?
By: Aleko Date: December 8, 2019, 1:24 pm
---------------------------------------------------------
[quote]I think that's a little different though. You weren't
there to answer the phone, and you didn't have any way of seeing
who was calling even if you were there. What's being talked
about here is that the person was a private individual avoiding
spammy business calls, not a business being unable to answer an
individual who should be grown up enough to leave a message if
they want a call back.
[/quote]
Oh sure, I'm not saying it's the same. Only that it isn't always
true that genuine callers will leave a voicemail; it really
astounded me how many people who really, and sometimes urgently,
needed to communicate with me refused to do that.
#Post#: 43416--------------------------------------------------
Re: Do you ever challenge callers when you're almost certain the
y're lying?
By: lowspark Date: December 9, 2019, 8:54 am
---------------------------------------------------------
I would have actually called her on it. Only because I'd want to
make sure they have my correct number. If she indeed was trying
to get a hold of me but had a wrong number, I'd want to make
sure to remedy that.
I'd probably ask if she'd left voice mails, what number would
show up in my phone when she called, and then verify that they
have my correct number on record. It's not so much calling her
on the lie as it is making sure that it won't happen again. But
then yeah, if she's lying, I don't see the point. I mean, it's
not as if she can actually pull the wool over my eyes. In this
day and age, there's a record of the calls I receive on my cell
phone so why pretend?
About the only benefit of the doubt I could give here is if she
has me confused with another patient. But either way, this would
put me on alert that things aren't being run as smoothly as they
can be.
#Post#: 43431--------------------------------------------------
Re: Do you ever challenge callers when you're almost certain the
y're lying?
By: Sycorax Date: December 9, 2019, 11:54 am
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I would call them on it, too, if only to make sure they're
calling the right number
There have been occasions where I've gotten calls from my
doctor's office, but the number that shows up in the caller id
is not even from the same state
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