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Bad Manners and Brimstone
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#Post#: 41502--------------------------------------------------
Um...Thank you for your input, but we are not obligated to act o
n it.
By: pierrotlunaire0 Date: November 5, 2019, 2:22 pm
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My sister and I were at Trader Joe's. We both belong to Weight
Watchers, and so we were scanning bar codes to figure out how
many WW points things were. They had cartons of soup on sale,
and we found that the Black Bean soup was one point per cup, and
the Butternut Squash soup was two points.
So we were scanning and placing cartons of soup in our cart, and
this woman comes up to us. She was carrying a plastic shopping
bag with something in it, and she said, "Oh, you shouldn't get
the Butternut Squash soup! I bought it, and it was awful. I'm
returning the one carton I still had, because it was so bad."
Sister and I murmured: Oh, that's too bad. But we did not put
the carton we had back on the shelf.
She waved her bag at us. "I have to return the one I have
because it was awful."
Okay then. I nod sympathetically and Sis asks if we should get
two of the Black Bean, because we could use it for several
things.
"It was awful! I hated it."
Now I am starting to feel a little uncomfortable. Okay, you
hated it. But I have seen this on the shelf there many times, so
someone is buying this, and it's not all getting returned,
because they would discontinue it. And when you offer an opinion
like this to someone, you do it once, and then let it go.
She even followed us out of the aisle, saying she had to return
it. Until she saw someone else head over to the soups, and then
she darted back.
Ignoring her after the initial interaction was the best thing to
do, but now I wonder if I should have said something to an
employee. Perhaps if someone had offered to process the return
right away, they could have broken her concentration to the
point she would leave other shoppers alone. I also wonder if she
would have continued to follow us if the other shopper had not
distracted her.
So, would you just try to get away? Tell her: Okay, I heard you,
and that's enough? Or notify an employee?
#Post#: 41506--------------------------------------------------
Re: Um...Thank you for your input, but we are not obligated to a
ct on it.
By: Hmmm Date: November 5, 2019, 3:24 pm
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I wouldn't notify an employee. I'd do much as you did. After the
third comment I'd probably say "I'm sorry you didn't enjoy it
but we still plan to try it out. Have you tried TJ's bean dip?"
#Post#: 41517--------------------------------------------------
Re: Um...Thank you for your input, but we are not obligated to a
ct on it.
By: lakey Date: November 5, 2019, 5:25 pm
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I think you handled it for the best. If she hadn't been
distracted by the other shopper, and persisted, I would have
said something with as few words as possible. "Okay." Or "I
heard you."
There are people who want to press their views on others. I know
someone like this. That's why I would use as few words as
possible. The more you say, the more likely they are to keep at
it. They really think they know what's best for you.
#Post#: 41522--------------------------------------------------
Re: Um...Thank you for your input, but we are not obligated to a
ct on it.
By: oogyda Date: November 5, 2019, 7:03 pm
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I'm pretty sure if she wasn't particularly interested in
processing the return quickly if she washanging out in the soup
aisle instead of going to the customer service desk.
Last I checked, TJ's doesn't have Roving Return Processors.
#Post#: 41523--------------------------------------------------
Re: Um...Thank you for your input, but we are not obligated to a
ct on it.
By: gramma dishes Date: November 5, 2019, 7:04 pm
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Am I the only one who suspects that she loved the soup and was
trying to persuade you to pull yours out of the cart and put it
back on the shelf so she could buy it for herself? :-\
#Post#: 41534--------------------------------------------------
Re: Um...Thank you for your input, but we are not obligated to a
ct on it.
By: DaDancingPsych Date: November 6, 2019, 8:06 am
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I don't know that I would have involved management, at least not
at the point that you were at. You could (and did) handle
things, so why pull them into the equation, especially being
that no one would have enjoyed dealing with her.
Ignoring was a good tactic. Likely she would have realized that
you weren't a good audience and walked away... maybe she would
have persisted, but you "lucked out" that she decided to find a
new party. I think you would have been equally fine to say
something more direct, but sometimes that stirs up more drama
than it's worth.
I hope that this woman finds a soup that she loves so that her
life doesn't have to be so disastrous! ::)
(Also, I would never dream of returning a soup that I didn't
like. I would have either tried to doctor it up or donate it to
someone/somewhere.)
#Post#: 41539--------------------------------------------------
Re: Um...Thank you for your input, but we are not obligated to a
ct on it.
By: Hmmm Date: November 6, 2019, 9:11 am
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[quote author=DaDancingPsych link=topic=1387.msg41534#msg41534
date=1573049172]
I don't know that I would have involved management, at least not
at the point that you were at. You could (and did) handle
things, so why pull them into the equation, especially being
that no one would have enjoyed dealing with her.
Ignoring was a good tactic. Likely she would have realized that
you weren't a good audience and walked away... maybe she would
have persisted, but you "lucked out" that she decided to find a
new party. I think you would have been equally fine to say
something more direct, but sometimes that stirs up more drama
than it's worth.
I hope that this woman finds a soup that she loves so that her
life doesn't have to be so disastrous! ::)
(Also, I would never dream of returning a soup that I didn't
like. I would have either tried to doctor it up or donate it to
someone/somewhere.)
[/quote]
I doubt I'd take the time to return for a can of soup. But TJ's
is one of those stores that actually uses their liberal return
policy as a marketing program and even state they encourage
customers to return any of their private label items that they
are not satisfied with. Even open products. The idea is your
more likely to take a chance on a private label product if you
know you can return for a full refund if you don't like it.
#Post#: 41541--------------------------------------------------
Re: Um...Thank you for your input, but we are not obligated to a
ct on it.
By: Aleko Date: November 6, 2019, 9:26 am
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I think that if you (generic you) taste a bought butternut
squash soup and think that it tastes vaguely chemical, or
weirdly sweet, or just not anything like butternut squash
should, those are perfectly valid reasons for returning it and
asking for your money back.
I don't say that I necessarily would do that - life is often
just too short - but I might; especially if it was so unpleasant
that I thought "you've got a nerve even labelling that as
butternut squash soup, let alone charging £2.29 a carton for
it!'"
#Post#: 41549--------------------------------------------------
Re: Um...Thank you for your input, but we are not obligated to a
ct on it.
By: DaDancingPsych Date: November 6, 2019, 10:43 am
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[quote author=Hmmm link=topic=1387.msg41539#msg41539
date=1573053089]
[quote author=DaDancingPsych link=topic=1387.msg41534#msg41534
date=1573049172]
I don't know that I would have involved management, at least not
at the point that you were at. You could (and did) handle
things, so why pull them into the equation, especially being
that no one would have enjoyed dealing with her.
Ignoring was a good tactic. Likely she would have realized that
you weren't a good audience and walked away... maybe she would
have persisted, but you "lucked out" that she decided to find a
new party. I think you would have been equally fine to say
something more direct, but sometimes that stirs up more drama
than it's worth.
I hope that this woman finds a soup that she loves so that her
life doesn't have to be so disastrous! ::)
(Also, I would never dream of returning a soup that I didn't
like. I would have either tried to doctor it up or donate it to
someone/somewhere.)
[/quote]
I doubt I'd take the time to return for a can of soup. But TJ's
is one of those stores that actually uses their liberal return
policy as a marketing program and even state they encourage
customers to return any of their private label items that they
are not satisfied with. Even open products. The idea is your
more likely to take a chance on a private label product if you
know you can return for a full refund if you don't like it.
[/quote]
My bad. I was not familiar with TJ's or their return policy.
(I've never returned a food item, so it all seemed strange to
me.) If they encourage returns, then this woman should certainly
take advantage of it. However, that does not mean that she gets
to terrorize other customers! :P
#Post#: 41551--------------------------------------------------
Re: Um...Thank you for your input, but we are not obligated to a
ct on it.
By: Kimberami Date: November 6, 2019, 11:08 am
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"Well, bless your heart for letting us know." Followed by a
smile and then disregard.
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