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#Post#: 35093--------------------------------------------------
"My kids are getting gift cards, too ? Right ?"
By: TeamBhakta Date: July 22, 2019, 12:42 pm
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I was at a restaurant grand opening today, hoping to snag the
free giftcard for ice cream they were offering to the first
customers in line. I wondered what you guys thought of this
situation: I was waiting outside the building, in line behind a
mother with two preschool age kids. Another woman drove up later
with a baby and a preschooler. The first woman recognized her;
judging by their conversation, it seemed like their original
plan was to let family #2 cut in line. But instead Mom #1
politely offered "Would you like to go ahead of us ? We have
these kids." When an employee started doling out the gift cards,
one of the moms said "My kids are getting gift cards, too ?
Right ?" The other one chimed in "Yeah, my kids waited in line."
The employee said she would go check with the manager first,
then came back to say "I'm sorry we didn't clarify it earlier.
It's one per family. But the manager said we can give them to
you. That's on us." Their group ended up with 5 cards, because
one mom said "Oh, the baby doesn't need one. He can share a pint
[of free ice cream] with the others." What do you guys think ?
Should the children have received their own gift cards ?
#Post#: 35094--------------------------------------------------
Re: "My kids are getting gift cards, too ? Right ?"
By: DaDancingPsych Date: July 22, 2019, 12:54 pm
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I do think that the business should have clarified the policy
or, at the very least, let the employee who was handing them out
know how to give them away. I wonder if there were other types
of families and how those were handled. For example, a married
couple; did both adults receive one or did they receive one to
share (as they count as a family in my book.) How about two
friends who attended together? If they paid separately, do they
both get one?
Without clarification, I would have assumed that the deal was
one per transaction. Since I am buying ice cream for myself and
my kids, I would get one gift card.
It sounds like the business handled it well. They acknowledged
that they did not specify, explained what they really meant, and
then went above and beyond with their customer service to ensure
that these kids all got one.
#Post#: 35095--------------------------------------------------
Re: "My kids are getting gift cards, too ? Right ?"
By: JeanFromBNA Date: July 22, 2019, 1:13 pm
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I think that it's greedy. May or may not be rude. The business
handled it very well, but they should have clarified it to
prevent abuse of their generosity.
#Post#: 35111--------------------------------------------------
Re: "My kids are getting gift cards, too ? Right ?"
By: Titanica Date: July 22, 2019, 5:27 pm
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I think it depends on whether or not the extra gift cards they
gave out were, indeed, extra, or if three people who were
waiting in line didn't end up getting them because these people
got 5 when they were only supposed to get 2.
#Post#: 35117--------------------------------------------------
Re: "My kids are getting gift cards, too ? Right ?"
By: Pattycake Date: July 22, 2019, 8:16 pm
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I see it as one per customer. The kids aren't customers, the
parents are. The business was being very generous. In someone
else's example, if a couple pays together, they are one
customer; if they pay separate, they are two customers and
should each get one. That's how I see it.
#Post#: 35121--------------------------------------------------
Re: "My kids are getting gift cards, too ? Right ?"
By: pierrotlunaire0 Date: July 22, 2019, 9:38 pm
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I think the business should have thought out the policy ahead of
time, and made it clear. Maybe the parents were being a little
pushy, but quite frankly, I don't blame them.
#Post#: 35122--------------------------------------------------
Re: "My kids are getting gift cards, too ? Right ?"
By: Rho Date: July 22, 2019, 10:16 pm
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Recently I was in line to receive a free cupcake at a bakery.
There were 'X' number of free cupcakes being given out. In
front of me were two moms with 5 children. I was very resentful
that the kiddies all received freebies when there was a long
line of adults behind us.
The mom asking for free ice cream was very pushy. The business
owner was very diplomatic.
#Post#: 35127--------------------------------------------------
Re: "My kids are getting gift cards, too ? Right ?"
By: Aleko Date: July 23, 2019, 1:27 am
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[quote]The mom asking for free ice cream was very pushy. The
business owner was very diplomatic.[/quote]
- But pretty stupid, TBH. Everybody knows that the offer of
anything free will bring at least a few rampantly grabby people
wanting double dollops of everything and some to take home for
their dog. They should have worked out ahead of time what
limitations they were putting on this offer; the placard, press
release, and everywhere else they had advertised this offer
should have included the words 'One card per family' (which
wouldn't stop grabby couples queuing up separately, of course,
but at least they'd have had to work for it), or 'Adults only',
or whatever; and the staff should have been clearly briefed on
the policy.
Doesn't bode well for the restaurant that the management have
such a poor grasp of how to make a special offer without
provoking trouble for themselves and upsetting potential
patrons.
#Post#: 35143--------------------------------------------------
Re: "My kids are getting gift cards, too ? Right ?"
By: Chez Miriam Date: July 23, 2019, 6:06 am
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I'm so used to "one offer per household"/"one coupon per
transaction", that I'm surprised the restaurant hadn't thought
this out in advance, but I've been behind a couple/family that
all pay individually, and if it is "one coupon per transaction",
well I can't really argue.
Doesn't feel the 'spirit' of the offer, to me, but if it's not
clear any leeway should be in favour of the customer, I think?
#Post#: 35150--------------------------------------------------
Re: "My kids are getting gift cards, too ? Right ?"
By: Hmmm Date: July 23, 2019, 8:48 am
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I agree the business should have been specific in the give away
but handled the situation correctly.
If the gift cards could be used on the spot then I can see
people assuming that any customer who lined up would be getting
a free cone or whatever the give away was. But I could also see
a business meaning that for each transaction, you'd get a coupon
for a free item for a future purchase. One per household is also
a common stipulation.
I don't think I can decide if I view the mom's as greedy without
knowing how the offer was worded. But if it just said "free ice
cream for the 1st 100 customers in line" then I would assume
anyone in line capable of eating ice cream would be getting it
free. So if a parent is willing to take their toddlers to stand
in a line for an hour to score free ice cream for the family,
then I think they are entitled to the offer.
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