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#Post#: 27339--------------------------------------------------
New bakery dilemma - should I have said something
DIR By: katiekat2009
Date: March 7, 2019, 2:59 pm
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A new bakery just opened in our "downtown" area, which is close
to my home. I went in to try it and welcome them to the
community. It has a nice, cozy atmosphere in a very quaint, old
building. I found the prices a little high and the selection
sparse but purchased a cupcake anyway. The cupcake was dry and
bland, not adherent to regional recipes for it, and the icing
was loaded, very sweet and dried out, as well. In order words, I
didn't care for it, at all. I ate half the cake part, threw the
rest away and told the clerks,"Thank you". They asked, "Did you
enjoy it?" I lied and said, "Yes".
I wonder now if I should have told the truth either to them or
the manager. My plan is to just not go back there. If everyone
does this, though, it will soon fold. What would you have done?
#Post#: 27341--------------------------------------------------
Re: New bakery dilemma - should I have said something
DIR By: Luci
Date: March 7, 2019, 3:10 pm
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I certainly would have mentioned it! She asked. Most places
really do want feedback, as long as you are polite and specific
about what you didn’t like. If the place goes out of business,
it’s because it didn’t provide a good product, not because of
one complaint. I also give them another chance after six months.
#Post#: 27342--------------------------------------------------
Re: New bakery dilemma - should I have said something
DIR By: Jem
Date: March 7, 2019, 3:33 pm
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I probably would have done as you did in this context. Some
people actually prefer baked goods as you described (probably
the same people who claim to enjoy scones????), so it could
literally be just a matter of taste (no pun intended).
#Post#: 27348--------------------------------------------------
Re: New bakery dilemma - should I have said something
DIR By: Star Wars Fan
Date: March 7, 2019, 7:07 pm
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No, I would've done the same thing you did. If I go to a
business I've never been to before and I don't like their
products or service I just don't ever go back again. But I will
advise people to not go to a particular business and tell them
about my bad experience if anybody ever asks me about it.
Ed.
#Post#: 27361--------------------------------------------------
Re: New bakery dilemma - should I have said something
DIR By: Soop
Date: March 8, 2019, 7:07 am
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--- Quote from: Jem link ---
>
> I probably would have done as you did in this context. Some
people actually prefer baked goods as you described (probably
the same people who claim to enjoy scones????), so it could
literally be just a matter of taste (no pun intended).
>
--- End Quote ---
You must mean 'people who claim to enjoy BAD scones'. If a scone
is dry and bland, it's not made properly.
#Post#: 27362--------------------------------------------------
Re: New bakery dilemma - should I have said something
DIR By: DaDancingPsych
Date: March 8, 2019, 7:30 am
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My honest feedback is mine to give or not. Could you have
provided it? Sure, but you were not required to. I have been in
situations where I have said my thoughts and find the manager
arguing with me. They really didn't want the feedback; they
wanted me to rave. So, it really depends on my mood. Yes, if
their product is not satisfying their customers, they will
eventually go out of the business, but this is not the
customers' faults. The owner should have done better research
prior to opening to ensure that pricing and products were up to
the standards of the community.
I also do not feel that I owe any business a second chance. I
have done so, but I never feel obligated to do so. There is
truth in the "you only get one chance to make a first
impression".
#Post#: 27364--------------------------------------------------
Re: New bakery dilemma - should I have said something
DIR By: Aleko
Date: March 8, 2019, 7:42 am
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I
--- Quote ---
> [quote]probably would have done as you did in this context.
Some people actually prefer baked goods as you described
(probably the same people who claim to enjoy scones????), so it
could literally be just a matter of taste (no pun intended).
--- End Quote ---
You must mean 'people who claim to enjoy BAD scones'. If a scone
is dry and bland, it's not made properly.
[/quote]
Or it's old. I agree that a good scone is a thing of joy, but
they do need to be eaten fresh. I wonder if OP was given an
out-of-date cupcake, or one that had been stored carelessly (e.g
left out overnight)?
In OP's place, I think I'd have said 'Baked a bit drier and more
highly-sweetened than I like them', which doesn't actually
accuse them of selling rubbish. It's then up to them how they
want to take that feedback. They can dismiss me as a picky old
grinch who doesn't know a good cupcake when she tastes one; or
check their tray of cupcakes and say "You're right, that batch
aren't as they should be! So sorry, have your money back/choose
another cake free"; or just mull it over and decide to do
better.
#Post#: 27365--------------------------------------------------
Re: New bakery dilemma - should I have said something
DIR By: Kimberami
Date: March 8, 2019, 7:58 am
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This reminds me of Gordon Ramsey's Kitchen Nightmares. He's
talked to restaurant owners about customers who vote with their
wallets. I'm not sure I would have been 100% honest with an
employee (owner) who asked my opinion in the moment, but I might
have said that the cake tasted a little stale or overly sweet.
If I were a diligent employee, I would have taken the fact that
the customer threw away a significant portion of the product as
a sign that it wasn't very good. The customer might not have
eaten it all in one sitting, but most customers would have taken
a tasty (pricey) treat with them for later.
I would go to Yelp and give an honest opinion. Locally, lots of
trendy macaroon shops/cupcakeries have popped up in the past few
years. The good few prosper and the others are weeded out with
time. If they aren't serving a great product, then they will
fail. That's no skin off of your nose.
#Post#: 27369--------------------------------------------------
Re: New bakery dilemma - should I have said something
DIR By: Victoria
Date: March 8, 2019, 9:21 am
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When I'm asking for honest feedback I make sure not to ask a
loaded question. "Did you enjoy it?" sounds very different than
"What are your thoughts?" or "How was it?" While I do agree that
it might have been helpful to give an honest opinion, it might
have also not been received well, and you weren't necessarily
under an obligation to critique their work.
#Post#: 27370--------------------------------------------------
Re: New bakery dilemma - should I have said something
DIR By: bopper
Date: March 8, 2019, 9:23 am
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I think I would have said "Not really. Usually a Unicorn
Cupcake around here would have rainbow filling. (and maybe add:
I also found the cupcake to be dry and the icing to be overly
sweet.)"
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