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#Post#: 26866--------------------------------------------------
Turning down vendors
By: allykat Date: February 26, 2019, 5:30 pm
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Does anyone have a good script for turning down vendors,
specifically photographers? My fiance and I have been
interviewing photographers for our wedding next year and after
five we've found the one we want to go with. We told everyone
we'd be making a decision by the end of the month, which is here
now. I'm really struggling in how to phrase the message, though.
I'm going to be sending it via email, and I'd really appreciate
any suggestions on how to phrase things.
#Post#: 26873--------------------------------------------------
Re: Turning down vendors
By: Hanna Date: February 26, 2019, 7:37 pm
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[quote author=allykat link=topic=1020.msg26866#msg26866
date=1551223802]
Does anyone have a good script for turning down vendors,
specifically photographers? My fiance and I have been
interviewing photographers for our wedding next year and after
five we've found the one we want to go with. We told everyone
we'd be making a decision by the end of the month, which is here
now. I'm really struggling in how to phrase the message, though.
I'm going to be sending it via email, and I'd really appreciate
any suggestions on how to phrase things.
[/quote]
Maybe just be direct and polite and simple:
Thank you so much for your time. We have decide to go with a
different photographer.
I’m not sure they really want or need to know more than that.
But I’m interested to see what others say. I know exactly how
you feel though and would probably want to pad it somehow.
#Post#: 26874--------------------------------------------------
Re: Turning down vendors
By: allykat Date: February 26, 2019, 7:41 pm
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[quote author=Hanna link=topic=1020.msg26873#msg26873
date=1551231459]
[quote author=allykat link=topic=1020.msg26866#msg26866
date=1551223802]
Does anyone have a good script for turning down vendors,
specifically photographers? My fiance and I have been
interviewing photographers for our wedding next year and after
five we've found the one we want to go with. We told everyone
we'd be making a decision by the end of the month, which is here
now. I'm really struggling in how to phrase the message, though.
I'm going to be sending it via email, and I'd really appreciate
any suggestions on how to phrase things.
[/quote]
Maybe just be direct and polite and simple:
Thank you so much for your time. We have decide to go with a
different photographer.
I’m not sure they really want or need to know more than that.
But I’m interested to see what others say. I know exactly how
you feel though and would probably want to pad it somehow.
[/quote]
Yeah, that's exactly what I'm feeling. Like, I like that
phrasing, but it seems too short. Like I need to give more
explanation or something. But you're probably right in that they
don't want or need to know more.
#Post#: 26875--------------------------------------------------
Re: Turning down vendors
By: Hanna Date: February 26, 2019, 8:19 pm
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You could draw it out a bit with
Dear Fred,
We so appreciated you meeting with us and really enjoyed seeing
your work.
We wanted to let you know that it was a difficult decision but
we have decided to go with a different vendor.
Thank you again for your time,
AllyKat
—-
As long as what you write is sincere, of course. I think any
more than it could be patronizing. If they have been doing this
for any length of time it’s not going to bother them as much as
we think.
#Post#: 26877--------------------------------------------------
Re: Turning down vendors
By: Aleko Date: February 27, 2019, 1:09 am
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I think that the shorter wording is better. As Hanna says, all
they want is to know whether you've decided to hire them or not
and to know that as soon as possible so they can rub the
pencilled-in date out of their diary. There's no need to try to
soften the blow as you would when turning down a friend for
something; if they feel 'rejected' by not getting your business,
they definitely aren't the professionals you want. If you have
any useful feedback, such as 'we particularly want drone
pictures which isn't a service you offer', by all means give it,
but don't bulk out your message with kindly fluff.
#Post#: 26887--------------------------------------------------
Re: Turning down vendors
By: Kiwipinball Date: February 27, 2019, 10:00 am
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I'm not a wedding vendor. I'm an attorney. I meet with lots of
potential clients and some hire me and some don't. I love when
people let me know they hired someone else so I don't follow up
with them anymore. I don't really need to know why. If they tell
me, I might make a note of it, but even if it's cost, I'm not
lowering my prices. It may be a different personality is a
better fit, but I'm not changing my personality and so on. So
really, just knowing that I don't need to spend my time trying
to follow up is very helpful. It doesn't have to be a long
email. If the vendors are professional they won't harass you or
demand to know why or anything. I usually follow up thanking
them for letting me know and wishing them the best. So you might
expect something like that. If they are rude or demanding or
anything, that's on them not you. And it can make you more
confident in your choice. :)
#Post#: 26906--------------------------------------------------
Re: Turning down vendors
By: pierrotlunaire0 Date: February 27, 2019, 3:11 pm
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I wouldn't volunteer any explanation beyond the No, thank you.
As it has been said before, No is a complete sentence. And if
you start to volunteer more info unasked, you are likely to
start going on and on, and just make it more painful for
everyone involved. I would venture to say that most
professional vendors will simply accept the simple no and move
on. If they are professional, they know that arguing is a waste
of time and they need to move on to viable prospects.
Now, if someone were to ask for feedback, that is a different
matter, and I might do so: "We went with someone who quoted a
lower price," or "We had great recommendations for another from
3 different relatives."
But don't open that door unless prodded (and even then, I
probably wouldn't).
#Post#: 26908--------------------------------------------------
Re: Turning down vendors
By: jpcher Date: February 27, 2019, 3:46 pm
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I agree with others. A short and sweet "No thank you" is the way
to go.
If there is a specific reason why you didn't choose them that
you think is important for them to know "Your sales person tried
to upsell us a different package than what we were asking about"
then wait for a feedback question from them.
[quote author=pierrotlunaire0 link=topic=1020.msg26906#msg26906
date=1551301862]
Now, if someone were to ask for feedback, that is a different
matter, and I might do so: "We went with someone who quoted a
lower price," or "We had great recommendations for another from
3 different relatives."
But don't open that door unless prodded (and even then, I
probably wouldn't).
[/quote]
Agreed.
#Post#: 27000--------------------------------------------------
Re: Turning down vendors
By: betty Date: March 1, 2019, 12:14 pm
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Short and polite is fine.
If you liked their work but it just wasn't for you, you could
let them know you'll hold onto their info so you can pass it
along if you know anyone who would be a good fit for their
services.
#Post#: 27020--------------------------------------------------
Re: Turning down vendors
By: TootsNYC Date: March 1, 2019, 4:23 pm
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I think you could say, "We decided to go with someone who also
offered video services," or "We chose someone who included the
copyrights to the images so we could have our own photos printed
later," or "We ended up choosing a photographer who already has
a relationship with our venue," or whatever other BUSINESS
reason.
That might be useful--she might decide to expand her offerings
(or not), and that sort of market info is useful. You could
consider that providing info like that is a bit of a favor you
are giving in exchange for them giving you their time.
Frame it as "what we chose," and not "what's wrong with you."
That's the etiquette issue.
If you just didn't like her, then I'd just say, "We decided to
go with someone else. Thanks for your time."
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