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       In that article you explain that storage 
       By: Md Raihan Date: September 16, 2023, 4:36 am
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       Cannot be expanded and that the best, albeit expensive, solution
       is to upgrade to a model with more memory The 6 key technologies
       for a call center in 2023 1.- ACD: the software in charge of
       receiving, managing and distributing all the calls that arrive
       at the call center . Your goal is to get every call to the right
       agent . 2.- IVR: allows users to interact with the call center
       without the need for an agent. It is the “voice”
       that guides you through the different departments and asks
       questions to assess the status of your call. Some are so
       advanced that they can resolve doubts without the call going
       through an agent.
       CRM: it is a system that manages Phone Number List
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       everything that happens in the call center
       , from calls with users to calls between agents. It integrates
       multi-channel systems and automates a large part of the actions
       of a common call center . 4.- CTI: it is the technology in
       charge of eliminating the telephone lines of the call centers .
       Thanks to the Internet and devices such as computers and
       smartphones , he is able to make and receive calls without a
       fixed line and from anywhere in the world. 5.- VoIP: it is the
       next level to the CTI. It is capable of making a call between
       devices without the need for coverage.
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       Instead of using analog phone lines, the IP protocol is used to
       transmit the voice and other data necessary for the call. 6.-
       Call recording: it is legal if you meet the requirement to
       notify the user. It is vital to be able to track calls and train
       new call center staff. Send comment Marketing directo vs
       marketing indirecto Feb 15, 2023 | Telemarketing | 0 Comments In
       the world of marketing there are many words, definitions and
       terms that, when you start, can be difficult to manage and
       understand.
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