Subj : New user e-mail/password issues
To   : All
From : Brian Davidson
Date : Sat Aug 01 2026 02:28:24

  Re: New user e-mail/password issues
  By: Brian Davidson to All on Fri Jul 31 2026 09:27 am

 BD> I'm on 3.21e, and I have just gotten 2 user reports that they could not
 BD> register.  Once said that they kept trying to set their password, but it
 BD> would not accept it, no matter how complex (letters numbers and symbols).
 BD> I monitored this activity to confirm it was so.  That's where the user got
 BD> frustrated and disconnected.

 BD> User 2 (me, actually) wanted to validate the issue so I created a Test
 BD> User account to go through the process.  When it got to e-mail address
 BD> (netmail address, actually), it correctly refused my own e-mail address as
 BD> a duplicate, but when I used another account hosted by the same domain, it
 BD> accepted it until it got to e-mail validation, where it said that the
 BD> e-mail address was invalid. The only options at that point were to enter
 BD> another address or hangup.  I obviously chose the later.

 BD> I've turned off HQ passwords in the meantime to try and at least let some
 BD> users through, but that's not a real solution IMO.

Ok, some updates.

My SMTP relay account was somehow locked out, so fixing hthat fixed the ability to send validation e-mail.

I did, however, have to turn on Internet e-mail forwarding because it is tied to the flag that tests the contents of the e-mail address.  I'd rather not have my users have Internet e-mail accounts, just me and my staff.

So my 2 questions are now:

1.  What could be causing hq_passwords to reject a sufficient e-mail address that is 8 chracters, has letters numbers and symbols?

2.  Is there a way to allow e-mail validation without havning to enable "Users can send internet e-mail"?  I'm using e-mail validation solely to ensure my users are real people with accounts I could contaact if needed.

-Winzlo

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